DeskJet 3522 does no black ink print

I got a new DeskJet 3522 for just a few months, when I tried to print a PDF file yesterday, black ink started to print very, very faintly, and then completely disappeared.  I guess I was out of ink, so I bought a new HP black cartridge.  When changing the cartridge, the ink level showed a black ink left, but in any case, I changed the cartridge.  The new cartridge does not print also.  He still has a lot of ink in the color cartridges and it shows a totally black cartridge.  Displays the level of the cartridge are generally accurate?  Have I not a new cartridge defective?  What is the problem?  Thank you.

Hi, such that the printer is still under warranty I would definitely say contact you HP support by phone you may need a replacement printer. Can you please let me know how you go?

Thanks, Ciara

Do not print in black

http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/black-not-printing/m-p/2926025

The contact numbers

http://welcome.HP.com/country/us/en/wwcontact_us.html

Tags: HP Printers

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