DeskJet 5500 prints color cartridge 57 but your gray of the 58 photo color cartridge

My deskjet 5550 is supposed to print color photo with the 58 cartridge inserted into the cartridge slot 2. It has suddenly stopped making and now print only the dull grey tone. I replaced the cartridge with a new one and got the same result. Print the same file using the 57 cartridge to slot 1 still gives the color. Replacing the driver produces no change. I'm on a Mac and I'm printing from iPhoto. Having checked that no filter is in use. Any ideas, what could be wrong and how to fix it?  Thank you.

The cartrdiges 57 and 58 are necessary all to print the photo. The 57 a Cyan, Magenta and yellow. The 58A Photo Black, Light Magenta and Light Cyan. The printer can print photos with the 57 by itself, but the 58 by itself will not be able to print grayscale because there no yellow. In photo printing normal both cartridges are used together, the 57 provides vivid colors and the 58 provides subtle shades and black areas. When you print on plain paper 56 cartridge replaces the 58. The 56 was ink black pigment which is good for text but not used on photographic support. Regards, Bob Headrick, MS MVP printing and imaging

Tags: HP Printers

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