DeskJet 6940: ethernet connection between the new modem and printer does not transmit Mac
I just installed a new modem to Qwest; It works wirelessly with my iMac 10.11. My old (but functional until yesterday) Deskjet 6940 is connected to the modem via Ethernet. When I try to print, the document seems to be transmitted to the printer, but then it hangs on and I get the message "the printer is not connected" - which it is, plugged, ethernetted, and set in motion. Support of Qwest says that only 10% of the info from the computer are the printer, but he seems to think that the part of the new modem Ethernet is functional,
I have already tried all unplug/restart/send/add printer new check/updates / IP (cannot connect) / ethernet ports and cables, etc.
Any other ideas?
Thank you!
Hi @newgranny,
Thanks for getting back to me.
It is good that the printer has been able to print a diagnostic page.
Ensure that the router and firewall on the market do not block these ports.
Ports of printing:
- UDP ports: 427, 137, 161
- TCP port: 9100
Card photo upload:
- UDP ports: 137, 138, 427
- TCP port: 139
The HP device status:
- UDP port: 161
Ports of Web Services:
- UDP and TCP: 80, 443, 5222 and 5223
Hello Ports:
- TCP and UDP: 5353 and 5297, 5298
Unplug the wired network (ethernet cable), restore the default values on the printer.
Restore the default settings.
Follow these steps to reset the printer to factory default settings:
1. check that the printer is on.
2. press and hold down the button to report Page.
3 while holding down three times the homepage button, press the Cancel button.
4. release the report Page button.
- Restart the printer.
- Connect the ethernet cable.
- What were the results?
If the problem persists, try the USB connection.
Please reply to this message with the results. Good luck!
Tags: HP Printers
Similar Questions
-
New Modem - like get a new modem my printer does not work
Since obtaining a new modem, my printer does not work. The printer is a HP 4500 wireless all-in-one. What should I do?
Hi reillydebra,
1. you have made no changes to the computer before the broadcast took place?
2. do you get an error message?
3. what operating system do you use?If you use Windows 7, try the steps from the following link:
Printer in Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-WindowsWhy can I not print?
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-printAdditional information:
Check if you need to open ports in the modem.
http://h20563.www2.HP.com/p/_wireless/troubleshooting.html
http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=59455&tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=3919449 -
I click on the new tab, and it does not open
I click on the + to a new tab and nothing happens no new tab.
Uninstall the toolbar Ask and it should work again. There is a compatibility issue with the Ask and Firefox toolbar that prevents the opening of new tabs.
There are a few places to check for the Ask toolbar:
- Check the control panel Windows for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
- Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons
-
Dynamic links between the first Pro and AE does not
I had this problem where dynamic link is grayed out in the menu of Premiere Pro, when I try to link a clip to AE. It's the same thing the opposite (i.e. of the AE at first), and also "replace it with after effects Comp" is grayed out as well. I'm using the CC (not CC 2014) version, so it should work?
Thanks for your help!
These versions are compatible. I would expect it to work.
Try to update the latest versions for all programs.
-
Original title: printer connected to the WiFi modem and pc but get message saying unable to print printer not detecded
printer not detected on pc but it is installed and signel wirless right message bed printer not detected
Hi howard douglas.
1. were you able to print before without any problem?
2. when the problem started?
You can try to connect the printer directly to the computer and check what is happening.
Check out the link:
Find and install printer drivers
http://Windows.Microsoft.com/en-us/Windows-Vista/find-and-install-printer-drivers
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
-
Hello
The license we use for an old PC no longer valid for the new PC - uninstall of the old PC and still does not work on the new PC
A disable the old installation before you uninstalled? If this isn't the case, then it is always considered as enabled, which could mean that you have all your activations in use. You can contact the Adobe Support via chat and ask them to reset your activations.
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )If none of this helps can you identify which software it comes and what error messages you get when you try to run on the new machine?
-
Hi allHaving problems for local users, connection to a file and print server in one of my satellite offices.When my t1 connection is disrupted (problem of local carrier) my users when the connection is down to connect to the file room and print and always have access to their files and the local printer.The domain controller is off site in my main office.Environment:All local desktop clients are windows machines 7.Printing and local file is a windows 2003 server.DC is window 2008Note that we recently changed all 2003 to all domain controllers the PDC 2008, suspect that it may cause the problem, but just cannot know where it track.Any help or thoughts would be appreciated.Thank you
Hello trj'hwma,
Thank you for the question!
It's discouraging to know that have problems you with the local file and print. As I understand well you cannot connect to the local file and print when the domain controller is not available because the network connection.
The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums. You can follow the link to your question:
Answer to us if you have problems with the local files and print or any other issue of Windows, and I'd be happy to help you again and try to correct the problem as soon as possible.
Good day!
Hope this information helps.
-
Question: I bought Adobe Creative Suite 6 Design & Web Premium in 2013 as part of Tech Soup. I downloaded and installed. I bought a new PC and want to download/install the program on the new PC. CS6 does not appear on the list of downloads. How can I download the software? I have Tech Soup information and the serial number on the empty box, I received in the mail.
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
-
Cannot update apps. Impossible to reach on the adobe servers. What continues? Its bad enough I have to rent the apps now and it does not work yet. Ive turned off the firewall and my internet connection works perfectly. How to upgrade my applications?
Hey, if the problem has finally been fixed! I thought you would like to know the solution.
Select Preferences - network - system - advanced - DNS network - click + symbol - Type 8.8.8.8 - Ok - apply.
That's all. Works perfectly now. Very much appreciate your help, thank you.
-
The start menu and taskbar does not appear.
original title: the start menu and taskbar does not appear. IM on windows 7. Any help please?
The start menu and taskbar does not appear. IM on windows 7. Any help please?
You can try to leave Explorer yourself. Here's how:
- Press Ctrl-Shift-escape, which should open the Task Manager.
- On the file menu, choose new task. Type explorer.exe and press ENTER. The taskbar and the desktop should appear.
However, this is not a permanent solution. My best advice to you would be to use the system restore to go back to one hour before the beginning of the question. This restoration process takes about 2 minutes and will not lose one of your folders: it restores only the settings from the system to a point in time that you choose (you can 'come back' as little as a few hours or several weeks).
To do a test, follow the steps below. I guess that you are unable to reach the taskbar for the following steps:
- Press Ctrl-Shift-escape, which should open the Task Manager.
- On the file menu, choose new task. Type rstrui.exe (this name is for 'restore user interface'). When you click OK, the system restore should start.
- Through the system restore program, you will choose a time to come back. When you have completed the program, your computer will restart with the settings at this time.
Please let me know if it helps.
-
I bought CS3 and LR2 nine from an apple store. I just moved to a new computer and it does not allow me to copy to my new without a product key. I started a conversation and they told me that I was out of money. $700.00 CS3 and LR $199.00. It seems of course after spending a lot of money with Adobe that it would be an easier way to take care of your customer than to spend another $900
Help!
Adobe programs should be installed, they can be copied from one place to the other. If you do not have the serial numbers for these products, then you're probably out of luck to run again on any new installation. If you have the discs, then the serial number is usually on the disc cover.
If you purchase these items in an Apple store, they are not new... they are quite old.
I doubt that they say anything about you being the money you spent, more likely, they say they provide is no longer support for older products and you conclude are you the money you've spent - this isn't something rare to hear - it is unfortunate, but are not uncommon.
-
loads of YouTube but then when I click on a video it doesent play. It worked fine the other day and it does not work in the past and suddenly. Help, please!
Clear the cache and cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > advanced > network > storage (Cache) offline: 'clear now '.
'Delete Cookies' sites causing problems:
- Tools > Options > privacy > Cookies: "show the Cookies".
Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).
- Makes no changes on the start safe mode window.
- https://support.Mozilla.com/kb/safe+mode
-
original title: installation FIXIT
I try to install the progrsm Fixit and it does not allow me to make the race he leaves on the download?
Hello
- What operating system do you work?
- What Fix - it you are trying to install?
- What version of internet explore do you use?
Please refer to the below link mentioned before asking your question so that you can provide all the relevant information for us to help you:
http://support.Microsoft.com/kb/555375
You can try the following:
Remove temporary internet files
http://Windows.Microsoft.com/en-us/Windows7/delete-files-using-disk-cleanup
Also try to save the file on your computer, then run it.
-
I set up the familysafety.live and it does not block anything.
I set up the familysafety.live and it does not block anything. Help
Hello
Were there any changes made on the computer before the show?
I suggest you to refer to the article and see if it helps:
Protect your kids with parental controls
http://Windows.Microsoft.com/VI-VN/Windows7/protecting-your-kids-with-family-safety
Check out the links for more information:
What can I control with Parental controls?
http://Windows.Microsoft.com/VI-VN/Windows7/what-can-I-control-with-parental-controls
Video: Use Parental controls
http://Windows.Microsoft.com/VI-VN/Windows7/help/videos/using-parental-controls
-
I've just updated my billing information... now I'm opening the Prime Minister and it does not open. It is said he tries to verify the account, but it takes much too long. What should I do?
There is no billing problems, please refer to the steps:
We are having trouble to check your membership problem?
When I open my creative cloud application he asks me my serial number?
Concerning
Stéphane
Maybe you are looking for
-
Download happens except at the end, I get this error message, then it UN-do the download.33 FF did the same in previous versions. File security get error:C:\ProgramData\AppleComputer\Installer Cache\Quicktime 7.73.80.64\GetLastError: 5 Downloaded fro
-
Network in Developer Tools tab does not work
In Developer Tools Network Monitor does not work for me. No request appears in when I open or reload a page or during the execution of an AJAX request.By clicking on the button Performance analysis does nothing no more. What could be wrong?
-
I found that I have somehow created a duplicate iTunes folder that caused problems with my music. I am now fixing that but noticed that I seem to have two xml file. One called iTunes Library.xml and iTunes Music Library.xml called. Can someone tell
-
Portege R830 - Free WiFi does not
So happy my wife bought me a new Portege R830 for my 60th birthday. Went to Wethersppoons to use their WiFi that I do not have WiFi at home and took it and my old phone old piece of junk. Can't get my R830 at work what either on a dial-up speed and t
-
IMAQ CREATE, image type setting
Hello I'll put my f031b Pro Guppy camera pixel format. It seems too long I put attributes with property nodes: pixelformat as Mono 16, no matter what I put in the "IMAQ create"--->"image type", I still get output 16-bit gray scale. Is this correct?