Deskjet 6988 print cartridge 'door' - cannot access ink cartridges

This printer has been giving me excellent service for many years, so I'm not surprised that he can do a little wonky. Yet, any advice would be most appreciated!

Recently, this "door" has popped up, preventing me access to print cartridges:

It seems to say "turn the printer off," or perhaps "turn off and on again," that would be logical, as requiring to do her little dance and restarts. MOST of the time, it does no good. The cartridges just sitting there, and the door rest.

However sometimes turning market causes a mechanism to move, and the door up and down and sometimes stays down.

I saw no references to this 'gate' in the manual. Anyone know what it's called?

Is there a way to force the printer to zero and drop the door? A factory reset did not work.

Thank you!

This fixed/figured it out!

Remove the Panel on the right side of the printer. It's like two hooks on the top and two clips on the bottom. Gently pull down to unclip. Upwards, you will see the mechanism that connects the cover to a switch. For me, the wire time the "capture" disengaged, and I need to restore the link so that it is engaged when the lid rises or falls. After that I did, the cartridges behaved normally, and the mysterious "door" is never in the way.

Tags: HP Printers

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