DeskJet 920C only print black (and red)

Our deskjet is only an impression with red ink despite the installation of a tricolor ink pack nine. We thought that maybe the old tricolor cartridge was low on blue and yellow because it seems the problem had increased over time, but there is no such excuse for this one. This occurs on our Mac with different operating systems, so don't think that she is computer-related.

Thanks in advance.

Oh, when you said new cartridge I didn't know that they are 3 years has expired (which means that they have been manufactured in 2004 or 2005).  Your problem is most likely the outdated cartridge.

Have you tried to do a service of cleaning cartridges through the driver (System Prefs, Print & Fax)?

Tags: HP Printers

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