DeskJet ink advantage 2020HC: printer do not recognize the cartridege

My HP deskjet ink advantage 2020hc series recognize not either of the cartridge.  Sometimes it don't see the black sometimes the color.  I bought a new cartridge for black ink because I thought that that was the reason why the printer can't see the ink but it got worse.  Before that, I have to go out and plug the power cord connected to the printer whenever I need to print.  but now even if I do this it does not print.

Welcome to the HP community @Lourdes66,

I understand your 2020hc Deskjet Ink Advantage is no longer printing problems cartridge in the unit, and I wanted to tender hand to try to help. I have done research through troubleshooting guides and would you try the steps listed in the guides below. If the printer continues to give you an error of ink cartridge, the printer still does not print, contact HP directly to see about a replacement of the printer. I'll leave their contact details for you below.

HP Deskjet 2020 2029 printers - error "ink" cartridge carriage stalled appears

Printer HP Deskjet Ink Advantage 2020hc series - one "Error Message incompatible cartridges on the computer"

Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

I hope I helped!

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

Tags: HP Printers

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