Desktop computer do not start; black screen; keyboard does not.

Ok.  I turned on my desktop computer tonight and all I get is a black screen.  Keyboard does not work either.  Has gone through all the troubleshooting suggestions that I could find online (using my laptop), but nothing works.  I think maybe an automatic update Windows could be the problem.  You have any tips for me on what to try next?

Hi aljbad1,

Welcome to Windows Vista answers Forums!

I would like to ask you a few questions in order to get a better understanding of this issue so that we can better help you.

(a) what version of Vista are you using?

(c) do you receive an error message when you start the system?

Method 1: You can try to start safe mode and see whethyou can follow the below given steps:

1. remove all floppy disks, CDs and DVDs from your computer and restart your computer.

Click the Start button, click the arrow next to the button lock and then click on restart.

2. do one of the following:

a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

b. If your computer has multiple operating systems, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

3. Select safe mode and press enter

Method 2: If you are able to start in safe mode, then you can try to perform a system restore and check if it works very well.

To restore the operating system to an earlier point in time, follow these steps:

1. Click Start, type system restore in the search box, and then click System Restore in the list programs.

If you are prompted for an administrator password or a confirmation, type your password or click on continue.

2. in the System Restore dialog box, click on choose a different restore point and then click Next

3. in the list of restore points, click a restore point created before you started having the problem, and then click Next

4. click on finish

Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

For more information, please follow the below given link:

How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

http://support.Microsoft.com/kb/936212/

Method 3: you can perform a Startup Repair on your computer using your Vista DVD:

We will have to perform the Startup Repair, boot from the Vista DVD and get RE Win and choose Startup Repair from the menu.

1. Insert the installation disc.

2. restart your computer.

3. If you are prompted, press any key to start Windows from the installation disc.  Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

4. choose your language settings, and then click Next.

5. click on repair your computer.

6. Select the operating system you want to repair, and then click Next.

7. in the System Recovery Options menu, click Startup Repair.

8. once the Startup Repair tool is completed, restart your computer and check if it works very well.

Method 4: you can also try a system restore using Vista DVD and check if it works very well.

To restore the operating system to an earlier point in time, follow these steps:

1. Insert the installation disc.

2. restart your computer.

3. If you are prompted, press any key to start Windows from the installation disc.  Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

4. choose your language settings, and then click Next.

5. click on repair your computer.

6. Select the operating system you want to repair, and then click Next.

7. in the System Recovery Options menu, click System Restore.

8. in the System Restore dialog box, click on choose a different restore pointand then click Next.

9. in the list of restore points, click a restore point that was created before you began to meet the problem, then Next.

10. click on Finish

Note: when you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

For more information, please visit the below given link:

Repairs to the system of Windows recovery environment

http://Windows.Microsoft.com/en-us/Windows-Vista/make-system-repairs-from-the-Windows-recovery-environment-from-Windows-Vista-inside-out

Hope this information is useful.
Let me know if it worked.

Concerning
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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