Desktop computer; Start menu, taskbar

menu start, office does not load after you select the administrator account. I get a gray white screen. THE ICON IN THE CONTROL PANEL IS ALSO DISABLED/NOT ADMISSIBLE. I use cntr + alt + delete to acess, Task Manager and select the program to acess files. Help, I virus scan, but the problem persists. The taskbar is also visible.

If you go in safe mode, you are able to login to your admin account?

If so, create another admin account > this new admin login > everything is ok while you are in the new admin account?
If so, your old admin account is corrupted.

How to get in Mode safe:

Shut down your computer > turn it back on and immediately and repeatedly tab key F8 until you see a black and white screen. The top/down arrow and select Safe Mode.

How to manage the damaged user account:
http://Windows.Microsoft.com/en-CA/Windows-Vista/fix-a-corrupted-user-profile

Note: You must have at least three user accounts on the computer to perform these operations, including the new account that you created. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

Tags: Windows

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