Desktop is black and frozen after problem installing a game

I tried to install a game and the app was to go to the office, but there was an error something popped (BnBCE.exe) problems he wanted me to send, but my office is blackened and frozen. I can't my office. I'm trying to get their hands on technical support, but everything appears on the desktop and I don't see anything.  I don't know what to do.   Help!

Moved from the community involvement Center

Original title: Desktop problems

Hello

BnBCE.exe is known as Mystery Legends? Beauty and the beast and it is developed by pixelStorm entertainment studios Inc. .

What version of Windows are you using?

What is "any" popping up on the desktop?

Restart the computer.  If you are unable to restart press the button power until the system shutsdown.  Wait 2 minutes and then turn on the system.

Start typing the F8 key immediately

Select Mode safe mode with networking

Download the following tool and run a scan complete to rule out malware

http://www.Microsoft.com/security/scanner/en-us/default.aspx

When you're done, restart and see if Windows loads as it should

Check Control Panel > uninstall programs to determine if the program is installed.  Uninstall it.

Tags: Windows

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