Desktop Window Manager has stopped working and was closed

One of our machines (HP Pavilion dv7 Notebook PC running Windows Vista x 64) will receive the error "Desktop Window Manager has stopped working and was closed" with lots of close error. He reappears (as well as all windows flasher to non-aero, then back to aero) in a few minutes, spends about 5 times per hour.

I did some research on this and have already taken the following measures without a bit of luck:

1 run the command chkdsk / SFC scan - nothing found via chkdsk, SFC found some issues fixed, and some, it did not set. Them that it solves not all related to Windows Sidebar, which I do not / does not start.

2. put updated drivers for ATI Radeon 3200HD - this had a lot of new questions. Installing caused newer drivers ATI catalyst to no longer work with errors during installation and popup errors at startup. After trying several solutions workaround to try to get installed it, I ended up coming back to the driver that came with the laptop, that are properly installed and working without error. I am skeptical of update of this stable driver as a solution to the dwm.exe error.

3. this problem just started yesterday, that occur with not a lot of changes. Other than updates of windows (I think that .NET framework and a few other updates installed), I replaced NOD32 antivirus with Bitdefender antivirus. The system was stable with bitdefender for about 2 weeks, so I'm not convinced that this program is causing the error.

4. the event viewer shows the following:

Failing application Dwm.exe, version 6.0.6002.18005, time stamp 0x49e02696, failed module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3d16, exception code 0 x 80000003, offset 0x00000000000461f0, process id 0 x 124 error, start the application time 0x01cea0365a457adc.

Offset, process id and start on time all vary, but there are a lot of these application errors in the viewer all screaming Dwm.exe like the failing application.

What should be my next course of action?

You do not receive an error but a caveat. NTStatus results (the set of codes execption used by ntdll - the failed module) begin to 0 for no error, 4 for information (you should never see this), 8 for putting guard and C for error.

It's your specific error.

//
MessageId: STATUS_BREAKPOINT
//
MessageText:
//
EXCEPTION {}
Breakpoint
A breakpoint has been reached.
//
#define STATUS_BREAKPOINT ((NTSTATUS) 0x80000003L) / / winnt

Problem is, you shouldn't have breakpoints. Breakpoints are set by debuggers and stop the execution of the program to the State of the program can be examined. There should be no breakpoints in a retail system. More breakpoints are inserted into memory during execution of the program in a debugger. They tend not to do in the actual file.

So here are two assumptions, either you have no exit code, IE test code (driver?). Or you have a running program that behaves like a debugger (which is suspect).

Each of the three towers of programs, services, and drivers in increasing amounts. So restrict the possible culprits.

Clean boot

Click Start - all programs - Accessories - run and type
 
msconfig
 
Then go to the Startup tab uncheck everything. Then go to the Services tab check hide all Microsoft Services and uncheck everything that is left.

 
Reset. If this resolves your wake problem ½ of services / of startup items until you find that one.

Tip clean boot

If the above does not help.

Download Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Start the program by right-clicking and choosing run as administrator and click on the menu Options - Filter Options and check hide Microsoft entries and disable include the empty slots. Uncheck the box just to the left.

Reset. If this resolves your wake problem half of the items until you find the one that.

Safe mode

If the above does not help.

Click Start - all programs - Accessories - run and type
 
msconfig
 
Go to the Startup tab, and then click Start. Reset. Come back here and uncheck the box secure start to return to normal mode.

Tags: Windows

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