Desktop Windows 7 goes black after a period of inactivity and the user accesses their machine again

Hello

Wonder if anyone can offer help for an unusual problem?

Users have Windows 7 machines that all have a background theme to display... Blue with a company Logo.

User's for lunch and leave their posts after a period of time and/or powersaver screensaver comes in... all normal at this stage.

After an hour, they return to their machine and they move the mouse/tap a key and bring the machine back (excuse my terminology :)) and the office went from the default theme for a black desktop computer... Icons/Applications behave very well.

The temporary workaround is:

1. open a session and on windows to restore the office back to normal.

or...

2. I do a restart of the "Desktop window Manager Session Manager" service that puts the office back to normal as well.

Has anyone seen cela and worked a way how to make a permanent fix... have struggled on Google because the answers I find are around the screen savers that ISN'T the problem.

See you soon,.

Steve

Hi Steve,.

Thank you for the update. However, since these computers are connected to the domain, your question is beyond the scope of what is generally answered in this forum of consumer and would be better suited for the IT Pro TechNet public.

Please post your question in the TechNet Forums.

Tags: Windows

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