DESPERATE FOR HELP CALL

I always feel my Mac suspended until I have to give market power.

To resolve this problem, I have:

(1) had a new hard drive mounted (and then a second when the first failed)

(2) installed extra RAM (now 24 GB).

(3) completely removed Microsoft Office and reinstalled

(4) run spyware checks

(5) the PRAM reset

(6) reset SMC

(7) disk utility repairs

I have attached my shot of report Etrecheck.

Can someone please give me some advice.

EtreCheck version: 3.0.1 (304)

Report generated 2016-08-20 09:24:52

Download EtreCheck from https://etrecheck.com

Time 02:43

Performance: Excellent

Click the [Support] links to help with non-Apple products.

Click [details] for more information on this line.

Problem: Apps are broken

Hardware Information:

iMac (27 inch, mid 2011)

[Data sheet] - [User Guide] - [warranty & Service]

iMac - model: iMac12, 2

1 2.7 GHz Intel Core i5 CPU: 4 strands

24 GB expandable RAM - [Instructions]

BANK 0/DIMM0

OK 4 GB DDR3 1333 MHz

BANK 1/DIMM0

OK 4 GB DDR3 1333 MHz

0/DIMM1 BANK

8 GB DDR3 1333 MHz ok

BANK 1/DIMM1

8 GB DDR3 1333 MHz ok

Bluetooth: Old - transfer/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video information:

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

Software:

OS X El Capitan 10.11.6 15G (31) - since startup time: less than an hour

Disc information:

ST3000DM001-1ER166 disk0: (3 TB) (rotation)

EFI (disk0s1) < not mounted >: 210 MB

Macintosh HD (disk0s2) /: 3,00 (1.63-free) tuberculosis

Recovery HD (disk0s3) < not mounted > [recovery]: 784 MB

OPTIARC DVD RW AD - 5690H)

USB information:

Apple Inc. FaceTime HD camera (built-in)

Apple Inc. IPhone.

Hub USB 2.0 GenesysLogic 3 TB

Western Digital Elements 107 3 TB

EFI (disk1s1) < not mounted >: 315 MB

Backup of Volumes/secondary secondary Backup (disk1s2): 3,00 (1.51 free) tuberculosis

Fitbit Fitbit Inc. Base Station.

Apple Inc. BRCM2046 hub.

Apple Inc. Bluetooth USB host controller.

GenesysLogic USB2.0 hub

Canon MX300 series

Apple Inc. IPad.

Dynastream Innovations ANT USB Stick m

Computer, Inc. Apple IR receiver.

Card reader Apple

Lightning information:

Apple Inc. Thunderbolt_bus.

Guardian:

Mac App Store and identified developers

Kernel extensions:

/ System/Library/Extensions

com.leapfrog.codeless.kext [no charge] (2.0 - 2016-08-13) [Support]

com.leapfrog.driver.LfConnectDriver [no charge] (1.12.0 - SDK 10.10 - 2016-08-13) [Support]

Launch system officers:

[no charge] 8 tasks of Apple

[loading] Apple 157 jobs

[running] Apple 73 jobs

Launch system demons:

[no charge] 44 Apple jobs

[loading] Apple 157 jobs

tasks of Apple 89 [running]

Launch officers:

com.brother.LOGINserver.plist [running] (2015-03-12)

[loading] com.google.keystone.agent.plist (2016-07-12)

Launch demons:

[loading] com.microsoft.office.licensingV2.helper.plist (2016-07-09) [Support]

Items in user login:

Mac Fan Control-2 Application (/ Applications/Mac Fan Control - 2.app)

Dropbox application (/ Applications/Dropbox.app)

Plug-ins Internet:

FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

QuickTime Plugin: 7.7.3 (2016-08-13)

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-05) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

Default browser: 601 - SDK 10.11 (2016-08-13)

NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-27) [Support]

Web of Google Earth plugin: 7.1 (2016-08-20) [Support]

OfficeLiveBrowserPlugin: 12.2.0 (2009-06-06) [Support]

JavaAppletPlugin: 15.0.1 - 10.11 (2015-01-14) check the version of the SDK

User Plug-ins internet:

Web of Google Earth plugin: 7.1 (2013-10-08) [Support]

Safari extensions:

Dashlane - Dashlane Inc. - http://www.dashlane.com (2016-06-09)

3rd party preference panes:

Flash Player (2016-06-29) [Support]

Fan HDD control (2016-06-25) [Support]

Time Machine:

Skip system files: No.

Mobile backups: OFF

Automatic backup: YES

Volumes to back up:

Macintosh HD: Disc size: 3,00 TB disk used: TB 1.37

Destinations:

[Network] data

Total size: TB 3.00

Total number of backups: 39

An older backup: 06 17, 2016, 11:39

Last backup: 20/08/2016, 08:43

Backup disk size: too small

Backup TB 3.00 size < (disk used TB 1.37 X 3)

Secondary backup [Local]

Total size: TB 3.00

Total number of backups: 40

An older backup: 06 16, 2016, 04:22

Last backup: 20/08/2016, 07:29

Backup disk size: too small

Backup TB 3.00 size < (disk used TB 1.37 X 3)

Top of page process CPU:

33% Microsoft Word

2% WindowServer

kernel_task 2%

1% fontd

1% Dropbox

Top of page process of memory:

1.44 GB com.apple.WebKit.WebContent (6)

1.34 GB kernel_task

Mdworker (17) 393 MB

270 MB mds_stores

270 MB Safari

Virtual memory information:

17,00 GB of free RAM

7.31 GB used RAM (3.58 GB being cached)

Used Swap 0 B

Diagnostic information:

August 20, 2016, 08:39:36 AM/Library/Logs/DiagnosticReports/Microsoft Word_2016-08-20-083936_ [redacted].cpu_resource.diag [details]

/ Word.app/Contents/MacOS/Microsoft applications/Microsoft Word

August 20, 2016, 08:32:51 self-test - spent

August 20, 2016, 08:15:33 AM/Library/Logs/DiagnosticReports/Microsoft Word_2016-08-20-081533_ [redacted].cpu_resource.diag [details]

August 19, 2016, 07:25:57 PM/Library/Logs/DiagnosticReports/duplicate photo Fixer Pro_2016-08-19-192557_ [redacted].cpu_resource.diag [details]

/ Applications/duplicate Photos Pro.app/Contents/MacOS/Duplicate Photos Fixer Fixer Pro

August 19, 2016, 06:16:32 AM/Library/Logs/DiagnosticReports/Microsoft Word_2016-08-19-061632_ [redacted].cpu_resource.diag [details]

Have you tried a Safe Mode boot that has been proposed on your other discussion > > Hanging Word for Mac

If a Safe Mode boot does not help, try to start with only your keyboard and mouse connected. No other third party material. See if that makes a difference.

Tags: Mac

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