Desperately need help from chat session - site keeps browsing me page "need help, we need more information.

I want to deactivate CS3 via chat, because it has been installed on a PC that has crashed and cannot be turned off as usual.  When I try to get from adobe to give me a "Start chat" button, it doesn't make me go through the product screens you have - what you're doing with it.  I tried eight different ways to get a chat session going, and no matter where I start, it keeps me taking back on it tell us what you have and what you want with this page.  If someone has a link "start chat", I would be grateful to have.  Thank you

You're not likely to find staff chat service, until the long weekend passes.

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

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