detection of tonality, is not

When I installed my J4680 all in one printer fax test to reveal all the test pass except the tone was not detected.

I have used various patterns of connection and no go. Any sugestion. There is a split that is provided by the telephone company. Icould not know if a filter is part of the split. However my phone and answering machine work properly. Help, please.

Hello-

See this link which explains how to configure the connection for fax line. Your problem is probably in the separator. You should have the phone cord directly from the wall of the printer line and your phone should be in the second row. Make sure that the separator is not a phone provider filter. Do you know if you have DSL Internet service?

http://support.HP.com/us-en/document/c01670414

I hope this helps.

Tags: HP Printers

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