Device CD/DVD Toshiba HD DVD (not Bluray) does not work after installing Vista Service Pact 2

Computer computer = laptop Acer Aspire AS9810-6829
S/N = LXAF 15 707 0065 023 00 60V0
Operating system = Windows Vista Ultimate... Service Pack 2
Problem = DVD player does not work!
DVD model = TOSHIBA DVGW/HD TS-L802A ATA Device

Measures taken by the owner to correct the problem.
1. check the Device Manager and records the following information:

Windows cannot start this hardware device because its
information of configuration (in the registry) is incomplete or damaged.
(Code 19)

Click on 'Search for solutions' to send data about this device to
Microsoft and see if there is a solution available.

2. Replace hard drive with a backup hard drive for 8 monthe ago.
The DVD worked correctly with the old disk installed hard & Vista Service Pact 1.

3. has concluded that the information in the registry for the DVD has been damaged.

4. do you have a complete 'Clean Install' of the operating system and all applications.

5. the problem seems to be resolved.  The DVD worked.

6 Windows began its update procedure.  Several updates have been installed as well as
Service Pack 1.  After each installation of the DVD worked fine.

03:07 days of windows update, Windows Service Pack 2 has been installed.

8. immediately after installing Windows Service Pact 2 DVD has stopped working
Device Manager displays the same message that appears at the point 1 above.

9. Please help!

Ken Lewis
E-mail address is removed from the privacy *.

https://support.Microsoft.com/OAS/default.aspx?PRID=13014&Gprid=582034&St=1

Free unlimited installation and compatibility support is available for Windows Vista, but only for Service Pack 2 (SP2). This support for SP2 is valid until February 26, 2010.

Microsoft free support for Vista SP2 at the link above.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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