Difficulty of internet connection after Security Tool Virus

My mothers computer caught the security tool virus.  I finally had to reload Windows XP and Windows XP now works, but I can't connect wirelessly to the internet.  She got ahead through Linksys.  When I look under the modem it says connection cable to cable.  I'm assuming I erased the other information that I need to connect on the internet.  Any help will be appreciated.

Here are some ideas of the fallout that occurs in your Internet settings after some infections have been deleted and how set things straight.

Depending on how you removed the infection (the removal procedure is well documented), sometimes there are a few other things to do later.

Some malware knows that you will try to get in the Internet to try to find a hair removal method if it adjusts things on your system to prevent you to do so.  Even if you delete the malware using several analytical tools, tools cannot tell if the Internet settings have been modified by malicious software or put you that on purpose so he leaves the only parameters (and your system cannot connect).

The malware hope that you will not be able to understand these things and give up and just reinstall your XP, do an install repair or by using a Restore Point.  Sometimes it breaks these things too, but you can usually remedy without the use of one of these methds (which aren't really patches at all)...

If you have reinstalled XP, this may not apply to your situation, but it would be a good start:

We will check your network connection properties.

Some malware will alter these settings and your anti malware software can't tell if you have changed the malware changed them or so, after removal of infections, it will leave just the settings as he finds them (it is usually a good thing), but can leave your disabled Internet access.
 
Click Start, run and enter in the box:

Inetcpl.cpl

Click OK to launch the Internet Properties Control Panel, choose connections, LAN settings.

Or, in Internet Explorer click on tools, Options, connections, LAN settings.

These settings control your Internet access for all browsers.

On most environments, not independent, there will be check automatically detect settings and the other boxes are (as Proxy Server) is disabled.

Automatically detect the setting checked =
Use the automatic configuration script = unchecked
Use a proxy server for your LAN = not checked

Make changes, then click OK, OK to save the settings.

Check your settings for how your network adapter gets its IP and DNS settings.  On most home systems, these parameters must be defined for the system will get the settings automatically.

If you have another system on your network that works, you can compare these settings with the settings of the system which is not a work and make adjustments.

Click Start, settings, Control Panel, network connections, and then select your current network connection.

On the general tab, click Properties.

In the drop down in the Middle, find and highlight the selection of Internet Protocol (TCP/IP) and click Properties.

In the Internet Protocol Properties window, the usual selections are to get the IP and DNS settings automatically.  Select the following two options:

Obtain an IP address automatically

Get a DNS server address automatically

The rest of the options on the screen should then be grayed out/not available.

Make changes, then click OK, OK to save the settings.

Restart your computer and test your connection.

If it still does not work, check your settings are still in place after a restart and then release and renewal IP of your network device configuration settings.

Click Start, run and enter in the box:

cmd

Click OK to open a command prompt window, and then type the following commands:

ipconfig/release
ipconfig / renew
output

Restart your computer and test your connection.

If this does not work, follow these steps:

Please provide additional information on your system:

What is your system brand and model?

What is your Version of XP and the Service Pack?

Describe your current antivirus and software anti malware situation: McAfee, Norton, Spybot, AVG, Avira!, Defender, ZoneAlarm, PC Tools, MSE, Comodo, etc..

Click Start, run and enter in the box:

Msinfo32

Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.

There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.

This will minimize back Q & A and eliminate guesswork.

Do, or do not. There is no test.

I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

Tags: Windows

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