DIFx Driver Package install error = 536870141 when you try to install the MFL-ProSuite for a Brother MFC-J870DW printer all in one
Hi everyone, I have read the various issues pertaining to the Brother software and the IS052 error that I got also.
I spoke with brother two times and they tell me that I'm missing a driver and if I sent the error message DIFx Driver Package install error = 536870141 to Microsoft, they would be able to provide me with the driver I need. Brother also had me try to install from the disk and also on their site and I got the same error.
I am a home user, so not very technical when it comes to drivers, etc.. I know that you need. So please don't you technique on me. I have been messing around with this now for almost 2 weeks and can that copy and print. I can't scan or fax due to this error when you try to install the software.
I have the disk with the drivers on what I did when we first got the computer.
I use Windows 7 64-bit. I really need help so I hope that there is someone who can solve this problem.
Thank you very much
Judy F.
SW Florida - USA
Karthik, sorry it took me so long to answer. I hate it when people do that to me then again I am sorry.
After trying your suggestions, nothing seemed to work so I asked my son who is a type of systems to help me. I he provided with suggestions and error message, etc.. He read about all this and then remote connected my suburb.
He renamed the errorlog and then tried to reinstall the Brother software and got the error. He was then able to read this file was causing the error without reading through the tone of the error messages. It turns out that there is a file that brother was looking for in one place, but it was in another. He copied to where brother was looking for her, has done a reboot, loaded the software without problem.
I am now scanning and everything works as it should.
So maybe it's the same problem that others causing a problem. If they can get the steps to find the error Log, look at the error message that is created in the error log, which will tell them what brother file cannot find and then go from there.
I don't think I could have done myself, but he knew where to look for such things, and I don't have.
Thanks again for all the help I got from this forum.
Judy F. (a happy user of printer Brother)
Tags: Windows
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