Digital rights management with Overdrive errors

I am trying to download an audio book from the library and I get this error message from Overdrive Media: error 0xC00D2711: a problem occurred in the digital rights management component.  Contact technical support for this application.

ISTT, make sure that WMP is closed, start Internet Explorer as an administrator (click right- run as administrator ), and then go to http://drmlicense.one.microsoft.com/Indivsite .

If the button is always grayed out, you will probably have to reset the DRM system, by following the instructions at http://support.microsoft.com/kb/929642 (article mainly mentions the Zune software, but can also be applied in general).

Tim Baets
http://www.BM-productions.TK

Tags: Windows

Similar Questions

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    You will need to contact Overdrive for assistance.

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    http://support.Microsoft.com/kb/891664

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    Hello

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    Kind regards
    Afzal Taher
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  • After getting a username / password Adobe download Adobe Digital Editions 3.0 and borrowing from my public library and download e-books to my Kobo Glo, I received the following message: "this document is protected by Adobe digital rights management.

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    Jmcarroll,

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    Visit our Microsoft answers feedback Forum and let us know what you think.

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    http://www.Microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?DG=Microsoft.public.WindowsXP.General

    Above is a link to the XP newsgroups.

    This would be the place for your XP operating system with the question.

    Here is the Vista Forums.

    See you soon. Mick Murphy - Microsoft partner

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    I have a HP pavilion dv5230ca laptop, under XP (SP3) with Wi - Fi and purchased in August 2006.  I would like to listen to audio books through our online library.  To do this, I downloaded the Overdrive Media Console application that is required.  When I perform the Windows Media Player Security Upgrade, which is required before any audio books can be downloaded on my computer, I get an error message: "this is a problem to retrieve the identification of digital rights management machine.  Contact Microsoft technical support.  When I go on the Microsoft site, it says if it is a software problem and the computer was purchased with the software already installed, and then contact the manufacturer (HP).  Before talking to someone at HP, I checked in your forum, but there seems to be no reference to my specific problem.

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    I found a solution to my problem.  I find the DRM folder on my computer (it is a hidden file, so first go to windows Explorer, tools, folder, view tab options, is selected * Show hidden files *, deselected * Hide protected operating system files).  Then to C/documents and settings / all users, and there it was.  Renamed * DRM.old* then through the procedure to update the Windows Media Player Security Update in the Overdrive Media Console software and update was successful and was able to download audio books immediately.  I hope this helps others.

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    I have WMP 11 installed on my laptop and Windows XP Professional.  When I try to download Audobooks of the public library using Overdrive Media Console software, I get the following error:

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    This is because the ProgramData folder exists only under Windows Vista/7. To reset the DRM system, follow the instructions at http://support.microsoft.com/kb/929642 (article mention Zune, but can be applied in more general cases too). Tim Baets
    http://www.BM-productions.TK

  • Impossible to download a digital audio book by overdrive MP3 Walkman of Sony 16 GB player with 0xC00D2772 error code

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    . What is the model number of Sony Walkman MP3 player 16 GB?

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    If the problem persists, I suggest you to contact the Support of Sony from the links below:

    Contact Sony support:
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    Forum on Sony:

    https://Forum.sel.Sony.com/?XID=M:header:eSupport

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    Hi Samuel

    Your question is beyond the scope of these Forums for answers. It is better suited for the IT Pro TechNet public. Please ask your question in the following forum.

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