DigitalPersona fingerprint reader not detected

Hello

I just bought a DV4-1302tx and it happened a week ago. The fingerprint reader has no problem in terms of use (windows login) and online account connection. However, after that I run HP Healthcheck, validity sensor is listed as a recommended update, that I've updated. At the next reboot, in my view, the drive is no longer detected.

There is a Validity Sensor being listed as the connected device connected USB device icon. the DigitalPersona software appears the error of re - install the driver. personal identifier in the Device Manager has listed version of validity 2.0.0.1c sensor and no error message.

Troubleshooting done so far:

(i) redownload updates for Validity sensor of HP Healthcheck as she is constantly listed as a recommended update after initial installation. PROBLEM PERSISTS

(II) DigitalPersona to uninstall and re-install using Recovery Manager. PROBLEM PERSISTS

(III) driver Validity Sensor to uninstall and re-install using Recovery Manager. PROBLEM PERSISTS

(IV) system restore attempt to reverse the HP Healthcheck on Validity Sensor update. Restore failed, no changes applied. PROBLEM PERSISTS

(v) check if the driver rear roller possible for Validity Sensor, option is grayed out. PROBLEM PERSISTS

(VI) site of DigitalPersona check the update on the version of the software, not successful. the only security update is for the old version. PROBLEM PERSISTS

(VII) check the HP website to download driver. Only driver Validity Sensor is located, and this is the last version that is installed on my system (2.0.0.1c). PROBLEM PERSISTS

I'm running out of idea to make it work. I book the total recovery of the system ultimately, someone has the same problem? Other recommendations? Please help, thanks!

I think that through the messages of the forum, I found a solution to my problem above. Just remove the driver from the Device Manager, and then run a scan to "detect the hardware changes" in Device Manager, Windows detects an unknown device and auto apply driver version 1.3.xxx to install. Drive is functional immediately after installation.

I have also received confirmation of DigitalPersona support only version 1.3.xx driver should be used, 2xxx will cause conflicts. I wonder why HP Healthcheck invites you to update a driver, defective, inconsistent and cause so much inconvenience to all the world instead. A total discount of the satisfaction of users.

Kenny

DigitalPersona support response:

"

Hello Kenny, the HP HealthCheck tool seems to update your drivers of validity to an incompatible version with our software.  The proper drivers should be 1.3.1.  Please try to restore your drivers. Thank you

DigitalPersona support team.

Tags: Notebooks

Similar Questions

  • Fingerprint reader not detected

    I have a HP Pavillion DV6007ea and all of a sudden the fingerprint reader has stopped working and I get a message that says "the fingerprint reader not detected".

    Have tried to reinstall drivers etc but still the same message. Someone at - it experience with this? Is the bad drive or what? I have an extended warranty but do not send it if it's something simple.

    Same thing here. Someone at - it a solution?

  • HP DV6 - 6b12ed Fingerprint reader not detected.

    I have a HP DV6-6b12ed with Windows 7 Home Premium 64-bit.

    Everything works except my fingerprint reader.

    I tried installing the drivers on the website of support & drivers HP, but did not work.

    I tried to install software like Simplepass identify Protection and DigitalPersona digital.

    But when I try to configure my print it says that it is not detected! (See screenshot below).

    Also when I start windows, it says it is scanning for the fingerprint reader, finally what he say not detected.

    I have no idea what causes the problem, when I go into the Device Manager, it says that biometric devices is installed correctly (with no. "!" inside).

    See screenshot:

    http://I41.Tinypic.com/3131ulx.PNG

    http://i43.Tinypic.com/30mon86.PNG (it says not detected)

    If you need any additional info, I will answer as soon as possible for you.

    I already got a few topics below:

    http://h30434.www3.HP.com/T5/notebook-operating-systems-and/HP-simple-pass-not-working-HP-Pavilion-dv7-notebook-PC/TD-p/985071

    I had to activate a service as 1 guy says about this.

  • HP Pavilion dv7-4020sa - fingerprint reader not detected

    Hi had this laptop new Nov 2010... HP Pavilion dv7-4020sa product number WR867EA #ABU

    warranty expired dec 2011.

    Until this afternoon everything was fine, but to turn on my laptop an hour ago, the integrated fingerprint reader is no longer detected.

    Also get an unknown usb device with problems appearing in Device Manager...

    Uninstalled the usb device and connected to the Internet via ethernet... but when I reconnect via wifi, usb device reinstall itself... ???

    Attempted to restore backups, repaired and even uninstall and reinstallation of HP Simplepass... all with no impact in this regard... I have still some no activation sensor of joy... .He tells me the fingerprint reader is not connected.

    The laptop is not fallen, bumped or mishandling somehow.

    I am running the latest version of Windows 7 Premium, with all the updates that are installed via the HP Wizard. My security suite is Kaspersky 2012... and I even disabled by attempting a restore of the system... restoration returns with a file that are not accessible, but does not tell me which file?

    I have no virus or malware on my laptop

    Help, please... It's driving me crazy...

    Thank you

    Hey Midsyork,

    Looks like you run Digital Persona SimplePass flavor.

    Two things to try, in order:

    • Hard reset
    • Remove and reinstall the validity sensor driver

    Hard Reset:

    Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

    • Disconnect all the external devices first.
    • Remove the AC power and battery
    • Press and hold the power button while in the minus 30 seconds
    • Reinstall the power supply for the first start only * see Note
    • Power on - connect
    • Next time you shut down the system, replace the battery.

    * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

    Check the software...

    If it still does not work, go ahead.

    • Control Panel > Device Manager > biometric devices > Validity Sensor > uninstall > delete
    • Reboot ...

    Validity Sensor V2.1.0.2

    • Install the validitysensorDriverinstallationpackage: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

    This can kick things hard enough to restore the Digital Persona software.  You can hit him harder, but first...

    ======================================================================================

    What about the rest...

    You could consider running a full system scan.  I'm a demon for this.  I like a healthy file system.  It cannot solve the problem, but it will ensure that the issue is not a messed up system files, which CAN cause all sorts of unpleasant and troubled issues.  You do not really have to 'look' like a mother hen during analysis, look at the logs or 'DO' something.  He's going to take care of yourself and try to fix what it can.  The only time where that must involve it is things do not go well...  Is there a doc to help at the end to tell you what does this thing.  It is not harmful and, unless your system is broken, and it's going to die anyway, it will only make things better than they are now.

    scannow SFC

    Analyze and fix the system.  The sfc/scannow command. who will do - it will scan the operating system, looking for corrupted files and inconsistencies; He will replace or repair everything he can.  If it finds corrupted programs or libraries, it will try to correct them.

    • Start menu > all programs > Accessories > right click on guest > select ' run as administrator'
    • In the command prompt window, type (or copy / paste) sfc/scannow , and then press enter.

    (Note the space between sfc and the ' / '.)

    The sfc scan will report its findings and you can look at the results:

    • Open an command prompt (it doesn't have to be as an administrator):
    • Use the command copy to create a copy of file readable by the output:

    %windir%\logs\cbs\cbs.log copy %userprofile%\desktop\cbs.txt

    If "scannow" does not properly complete, try running:

    SFC /verifyonly

     

    Copy the results to a text file, extract the output file in Notepad and look for errors that could not fix the full scan.

    Help file for the System FIsland Checker command:

    The Windows Vista or Windows 7 System File Checker tool

    ====================================================================================

    Good luck!

    I hope this helps!

    Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

    Fixed?  Mark this message 'accept as Solution' to help others find the answers.

    Note: You can find "Accept as Solution" only on the threads started by you.

    Good luck!  Year of the Dragon!

  • HP DV4 1104tx fingerprint reader not detected?

    Hello

    I have a dv4-1104tx and recently I turned on the laptop and the fingerprint reader came as "undetected"? I have re-installed driver and HP.com digipersona validity and still no luck? I even did a fresh install of windows 7 x 64 and still the problem is not resolved?

    In Device Manager under usb ports tab indicates that the scanner is 'unknown '? and the status says "Windows has stopped this device because it has reported problems. (Code 43) "in my experience code 43 means his problem with drivers but I'm not sure? Please if anyone can help with this problem it would be greatly appreciated.

    John

    Hello

    Thanks to everyone who showed their support to help solve my problem with my reader of fingerprints, the problem was the device real work failed and stopped all together? After 2 years to have it work just dropped.

    So to anyone who has the same problem, that is, no matter what you install you not you the scanner to work, I had to buy the part of real of fingerprint scanner and install it. But after that, everything works perfectly!

    Thank you once again,

    John

  • Fingerprint Reader not working - how to set the pass simple hpenvy?

    Hello. I want to ask you how to set the pass simple hpenvy. Because my fingerprint was not detected. What should I do and how do to reset that? Thank you. God bless you

    Hello

    See the article:
    A (Windows 8) fingerprint reader troubleshooting

    http://h10025.www1.HP.com/ewfrf/wc/document?CC=UK&LC=en&docName=c03718240

    Note: Article also contains measures to make changes in the BIOS.  I suggest that you

    Contact HP support before making any change in the BIOS.

    http://h30434.www3.HP.com/

    See also: using HP SimplePass Fingerprint Reader (Windows 8)
    http://h10025.www1.HP.com/ewfrf/wc/document?CC=UK&LC=en&docName=c03653209

    Hope this information helps.

  • Fingerprint reader not working not

    HI, I just recently to upgread my laptop operating system from windows 7 to Windows 8.

    Everything works well except for my fingerprint reader, his work not at all.

    I had downloaded and installed all the drivers from the Web site below, but it still does not.

    Can you help me solve this problem?

    Product name: HP Pavilion dv7 Notebook PC

    Product number: A3V80PA #UUF

    Current OS: Windows 8 Pro 64-bit

    http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4132 & LC = on & CC = US & DLC = in & sw_lang = & Product = 5207...

    Press the Windows key + X and select Device Manager. Under biometrics, fingerprint reader not appear without one? or one! icon next to him?

    You mentioned that you have installed the driver. Did you also install the program SimplePass found on the link below? I saw a version of Windows 8 for the unit, but the version of Windows 7 can work. If the version of Windows 7 does not work, try right-clicking on the SimplePass program and select troubleshoot compatibility mode to see if it gets it to work.

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103162-1 & CC = US & DLC = in & LC = on & os = 4063 & Product = 5207968 & sw_lang =

  • "Reader not detected fingerprint." Help!

    Simple pass was working fine last night.  Tried to use it at the moment and it will not even turn on.  When I try to launch the menu start he repeat "not detected fingerprint reader."

    Is there dust/debris there or something?  I don't know what is happening with this thing.  I have to reinstall or update something?

    I hope that this isn't the first of many problems to come... or I'll pull my hair!

    Thanks for all the help!

    Nope, it's good... Can you tell me, if this problem occurred after powering it today or the system has waken to the top of the sleep/hibernation mode...

    And for now, I suggest to uninstall and reinstall the HP Simplepass software... To reinstall simplepass, it's there in the recovery under the software Manager...

  • DigitalPersona fingerprint reader works not properly

    I just installed a router linksys wireless... my internet works fine, but when I go on websites that have a password, I used to get an access to fingerprint at the top of the screen icon. I would be scanning my fingerprints and all the information was automatically filled in... Since connecting wifi to my fingerprint icon no longer displays and I have to manually fill in info... any ideas on how to get my icons to reshow himself... I tried to fix it through programs and features it reinstalled program but still no luck... it's the wifi?   PS I have windows vista and comcast modem with a linksys router wireless thank you

    Hello

    1. What is the brand and model of your computer?

    2. What is the brand and model of the fingerprint reader?

    3 - is a built-in or connected to external fingerprint reader?

    4. using a touch screen?

    5. where exactly you get the option to scan fingerprints?

    Please provide us with more information on this issue to help you best.

    In the meantime, try to perform a restore of the system to the date and time when the computer was working fine and check that it works very well.

    Click on the link below.

    http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

    You can also contact the manufacturer of the scanner for fingerprints to uninstall and reinstall the software of the fingerprint scanner.

  • What is the problem with my DigitalPersona fingerprint reader?

    I have the dv6-2170ee, Windows 7 64-bit, with the DigitalPersona software manage my fingerprint reader.

    It's a curse or something that makes the reader to stop working, with "the fingerprint reader is not connected. Connect the drive "to the interface of the RFP.

    At the start, it works, then a few hours later and he is no longer detected.

    I used to solve this problem in 2 ways, reboot the laptop, or deactivation/activation of the sensor of validity in the Device Manager.

    But it stops again a few hours later.

    Version 2.1.0.2 validity sensor

    DigitalPersona version 4.11.3826

    BTW, the DP is current, updated 2 days ago, but the problem showing it before the update and it increased after.

    I contacted the Support of DP Technology, they said that we have taken care for your version of our product.

    Help, please!

    Thank you!

    I installed this update with no result

    If only someone told me that the "Full Power" option solve the problem...

    I tried days previously, the problem never happened again.

    Thank you.

  • Fingerprint device not detected

    I lost my original hard drive and had to get a new so that any new operating system, I use windows 7, is my model of laptop Pavilion DV6-6092EX, I installed all necessary drivers for my laptop and everything seems to work fine except my fingerprint reader! I tried everything I could for her to get back to work, but I have no luck with it, uninstalled the device as well as the drivers and reinstalled, updated their, updated the BIOS, download the necessary software that is 'HP Simplepass Identity Protection' etc... Nothing works!

    One of the solutions is to download an Access Manager, but I could not find anywhere because it suppose to be under security & system which should be listed under all the necessary drivers for my model of laptop on HP's site.

    I am really frustrated that I can't get anywhere to get my print return to work and all I get from the operating system may not detect the device.

    Please help and thank you in advance.

    According to your registered validity sensor driver (Version 4.3.205.0).

    This first SimplePass software should work: SimplePass V5.3.1.7

    HP SimplePass sp54680 V5.3.1.7

    ====================================================================================

    Rules on "Order of Events.

    • Install first driver - restart
    • Install the following software

    Later:

    Whenever you make changes, you can expect the softwware to complain.  One way around this problem is to go to programs, right-click on the SimplePass software and click on repair.  This reinstalls the software without destroying the existing database Simple and solves many problems.  Restart after the "repair".

    If all else fails, there is a genuine HP SimplePass version that may work for you...

    =====================================================================================

    A note more:

    You can go into your device manager > biometric devices > right click on your driver of validity, and then uninstall it.  When you restart, reinstall the driver.  Who can "kick" the pilot working sometimes.

    Good luck!

  • Fingerprint reader not working after update

    I have updated to iOS 10 and now my fingerprint reader will not work. I have a 5 s.

    You may need to setup it upward > ID use touch on iPhone and iPad - Apple Support

  • Pavilion dv6500z: fingerprint reader not activated / work

    Hello:

    I have a HP Pavilion dv6500z (32 - bit laptop) running Windows Vista Home Premium.

    I have a handset problem and don't know if they are linked, or separate.

    (1) I'm missing an icon on the initial screen you are presented with when Windows comes first to the top, where you choose which account to connect to, before any screen of Login/PW. (see other comments below).

    This departure occurring at each "seed" (cold or hot) after running my laptop in safe mode, to analyze a different problem.

    (2) my fingeprint scanner does not... I get more no pop-up window if I accidentally slip a finger in the eye of the scanner.

    Normally, when I start my computer, I get to choose two icons: one with my name/icon.

    My account is a SysAdmin account, not a normal account.  I know what is its icon.

    I don't remember what the other one was... I don't think it was a guest since icons (images) choose account

    Since when creating a guest account will seem familiar, what was on the screen as the 2nd icon.

    I don't remember what is was, but think it was logging in using the fingerprint reader.

    Any ideas?

    Thanx

    DaleBr

    This problem seems to be resolved.

    Here's what I did.

    At first, I just had an icon of my connection to the administrator account.

    After recording, I created a guest account.

    Once rebooted (hot and cold), my initial login screen had to choose 3 items:

    1) administrator account

    2) guest account

    3) finger slide to unlock a session ... it's the icon that was previously missing for the fingerprint reader.

    I went and turned off the guest account.

    I have closure for a few minutes and made a cold start.

    Icons for both the administrator account and the finger swipe to open a session showed the choice.

    This is how it should have been... How it was before the start in safe mode.

    DaleBr

  • Fingerprint reader not working not not after sleep

    So, I've mentioned this problem in a previous post and was directed here http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245 which is a patch that could solve this. This patch did not work. What happens when my laptop back to sleep or the fingerprint reader does not, it says "waiting...". "the top of the screen instead of the normal scan message and don't answer not, or in some cases when I click on other identifying information, it shows a third account (first is my account, second is the account of the player, and the third is a thing stop sign that says that the fingerprint reader is not attached). When I connect with my normal password and try to go to the fingerprint software, it appears a bit is window that is labeled Digital Footprints Lenovo 2.0 and the message "Please wait...". ».

    Other then returning to sleep the fingerprint reader has been working well. Any suggestions are greatly appreciated, thank you.

    Edited to add link patch.

    Well, I was still functioning, but I'm not exactly sure how. I'm going on what I've been through so that you guys can get an idea and fix if necessary. To start I spoke to Ms support and I worked with them for a very long period. They tried different drivers installation (other AuthenTec then) and every time we did it he would say "Fingerprint reader is not available" at the opening of the session. They have tried to change the power settings and devices that could wake up from my computer and that had no effect either. I called Lenovo and they basically just told me to download the software that was already on the computer and change the option to have it wake up the computer, which does not exist. They were very helpful.

    What eventualy get it working (and it's been working so far), is to uninstall the driver and software. Then reinstall everything and install the patch link above. The first time I install it, I just double clicked on it and went through the installation process. But you must go to the folder, he settled in (C:\DRIVERS\VISTA\FPIRPON\) and double click on FPIRPOn.reg which will add the fix in the registry. In addition to this I also went into the Device Manager and unchecked the box that allows the computer turn on of the fingerprint reader under properties-> the power management of the device. The last thing I did was make an edition of registry to force reset USB every time that wake from sleep. I found the registry change here http://support.microsoft.com/kb/928631/en-us.

    So I'm sure it's the patch that fixed when I installed correctly it because I tried both the thing of power management to prevent of turns off AND editing the registry and it did not work. I also thing that Vista SP1 solves what the registry edit did, but I tried anyway because I was desperate haha. I'll cancel the registry change and thing of management one of power at a time and see if it still works. If it does not continue to work I guess it's a hardware problem and want to call Lenovo to get it repaired.

    Anyone who has this problem I would say that they are trying the patch in the link I posted (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245) and follow the installation instructions carefully. Good luck!

  • Fingerprint reader not working not not upon awakening from sleep for the windows login

    Hello
    I have a new T540P with a validity fingerprint reader.

    About 80% of the time, the fingerprint reader does not meet the windows login screen after the wake up the computer from sleep mode. It works 100% of the time when starting from a stop position, however. Once connected, it also works 100% of the time. The question arises when you log in to windows.

    I tried many things

    -uninstallation/installation of the device in the Device Manager and finger print manager pro software

    -prints of setting through two fingerprint Manager software pro (lenovo) OR through the windows built in options of the control panel of the fingerprints

    -disabling "allow windows to turn off this device to save power" in Device Manager.

    Thus, I must say that I have an another T540P I ordered as a replacement. Both models encounter the same problem.

    Is it a matter of broad platform affecting all models of T540P? It's frusterating.


Maybe you are looking for

  • Download directly to the problem of external hard drive

    I set preferences to ask for each download, but when I download something and designate the external hard drive to the hard disk instead of an external hard drive.  Thoughts?  Thank you.

  • Mini 110 c-1040DX

    Blue first assistance it filtered, then I tried to put in safe mode wouldn't work now his turning point but does not not towards the top of the screen remains empty even through the power light is on.

  • Help with Vista SP2

    The system is; Manufacturer: ASUSTek Computer Inc.. Model: ASUS G50VT Notebook series System type: 64-bit operating system I can't get the Vista SP2 to settle... I even tried to do it manually. Help me please...

  • Change of provider ISP:-what to do with the e-mail accessed through MS Outlook

    Hello Like most people I have several e-mail accounts, one account I have is provided to me by my current ISP; emails are accessible through MS Outlook. I intend to change my ISP soon. Is there anyway I can get email courses sent to address current t

  • External hard drive is not recognized

    My external hard drive is not recognized by windows, the led lights up but no display on 'my computer '.