Director of office of blackBerry Smartphones has always updated

Similar Questions

• Director of office of blackBerry Smartphones and Curve 8330

  I just installed Desktop Manager 5.0 for my curve. The installation went well, and after it backs up, the curve works correctly. I wonder, however, if the Desktop Manager saved e-mails, MMS and SMS messages in a file on my desktop that could be retrieved and read later if necessary. I heard this answered both ways so far: Yes it did, and no, it's not. No one knows what is the real answer?

  Hi and welcome to the forums!

  Well, two answers could be correct according to what you were doing. If you performed the backup, and then he did. If you have not run the backup, then it does not. If you performed the backup, then a file with an extension of the RPI could be saved to your PC - search your entire hard drive for *.ipd and see what you find. To make a backup, follow these instructions:

  • KB12487 How to back up data to a BlackBerry smartphone

  Good luck and let us know!

• Director of office of blackBerry Smartphones do not find usb connection

  I have Blackberry 7100i that I'm unable to have the Desktop Manager detect. I'm under Blackberry 4.6 on Windows Vista Edition full version. I did the installation and removal of the battery of the phone and in the device manager that the USB is recognized Blackberry device. I'm really disappointed there is not a clear answer for what seems to be the common problem. I've tried versions 4.3.4.5. and now 4.6 all with the same problem. In connections, I'm clicking on USB option and in these versions, there is not a detection option. Someone has a simple answer? Office Manager says I am disconnected. Phone readsV4.1.0136. Any help would be appreciated.

  Thank you

  Bravo... Decided to uninstall and re - install it using Internet Explorer instead of Firefox... Firefox had the problem

  everything works fine.

• Director of office of blackBerry Smartphones no connection BB recognition despite Device Manager recognizing the BB!

  I'm turning crazy connection.

  I installed desktop manager 4.6 provided on the CD, as the user guide says. I connected the cable between my BB 8220 pearl.

  The BB asks me if I want to turn Mode mass storage and I clicked 'YES '.

  Explorer Windows allows me to view the contents of the phone.

  BB Device Manager tells me that "" USB - PIN: xxxx is connected ".

  YET in the Desktop Manager software on the upper left corner, it says 'Disconnect' and on the lower left corner, it says: "Device Connected (PIN): No.

  Does anyone know why the BB device manager says the BB is connected by software office says the opposite?

  I have tried everything to uninstall for re - install desktop Manager and also pass the phone power on and off.

  Help, please! Someone!

  Hi and welcome to the Forums!

  See this KB for assistance troubleshooting:

  • KB02640 Troubleshooting USB connections
    KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
    KB00019 PIN code not displayed in BlackBerry Desktop Redirector

  I hope that something will be useful.

• Director of office of blackBerry Smartphones a stipped work

  Now, BB DTM crashes when syncing with outlook calendar.

  BB Bold

  Vista, DTM v5.0

  Outlook

  All works well, will load and start the synchronization as usual, but once he starts to 'calendar of device precession' it crashes instantly and provides no advice or solutions.

  You run diagnostics on outlook tests, have repaired DTM, no joy...

  If you encounter errors in your calendar on your BlackBerry, follow the instructions below. Make sure that you have a good copy of your calendar or Contacts, because this procedure will delete all entries in calendar on your BlackBerry.

  1. open the Desktop Manager on your PC.

  2. open Backup/Restore > advanced.

  3. in Advanced Options, you will see a split pane screen. The left pane, it is what will be saved from your device, and the right is a list of the existing databases.

  3. highlight on the side right your Calendar database, and then click the arrow in the Middle pointing to the left. This will copy the information on and prepare it for the backup.

  4. once the backup is complete, click on the Clear button down to wipe and clean all the basis of the calendar.

  5. once it is finished, it will ask if you want to save the backup that you created, say you Yes and check the device to ensure that the calendar has been duly authorized to come out. Now, Resync the necessary contact details and you should be set to go.

• Director of office of blackBerry Smartphones does not download the firmware of my last carrier

  Hi all

  I have a Bold 9000 on o2 (UK) network running on 4.6.0.303.  I noticed on the download page dedicated to my carrier on blackberry.com v5.0 is finally available for the 9000 "BOLD".  I then downloaded and installed, but the Desktop Manager fails to recognize and offer only 4.6 for my "BOLD".  Even when I try the software update in the Desktop Manager it tells me that my device is up-to-date.  I never "doctored" files or original firmware and used only never before Desktop Manager to install updates of the firmware.

  I waited for centuries for my network offer the new firmware so it's frustrating that now, it appeared, I can actually do something with it.  Any help / advice greatly appreciated.

  Thank you

  Duncan in London

  Duncan, Hello and welcome to the Forums of Support BlackBerry.com.

  You have already found form your carrier, downloaded and installed the operating system on your PC?

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• Director of office of blackBerry Smartphones

  Can someone tell me what Desktop Manager to download to save my BB Curve?

  Any will do... 4.7 is the most recent and 4.6 works well as well.

  Download Desktop Manager here:

  https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

• Director of office of blackBerry Smartphones will not erase the Apps

  When I use Desktop Manager to remove an app on my curve by unchecking the app, the check mark back just a second or two later.  Is there anything else I should do?  Thank you.

  Weird...

  You could remove the application right on the BB itself. Untethered, follow these steps:

  • Homescreen > Options > Advanced Options > Applications > highlight, but do not select the app > BBKey > delete

  See if that does it.

• Email to blackBerry Smartphones has not updated in the "Messages" icon in 3 days

  Ive had the Blackberry "BOLD" for 3 months - had no problem getting my personal e-mail in the Messages icon. 3 days ago, he stopped appearing here. I can't get these emails by selecting "View folder", then "Inbox"... I see then all of my email. However, if I close the Messages then and reopen it, it shows my email from 3 days. Help!

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  Now that you see your email correctly?

• Browser blackBerry Smartphones has cuts/white blanks?

  My Torch 9800 is three months old now, and last week, the browser started to act weird. In any website I'll twitter, yahoo homepage or tumblr, there's always the whitespace or cuts that doesn't let me see the whole page. Is not that a Cup, I scroll down there will be white discounts every now and then.  It is not something bad internet connection either, I tried to test it located next to our router with full signal and always the page load like that.

  It is not a centre for Blackberry here in the Philippines and the closest is Hong Kong or Singapore. The telecom brand I got the phone to advised me to try to reset my phone back to the factory settings, while perhaps this glitch could clarify. I asked them if it was something that could be solved by putting up-to-date or is the result of accidentally change some options of the phone. In the end they told me back toward the top of my phone, it brings them so they could restore it to factory settings, bad comes to worse that he is still not back to normal, since it is still under warranty, they'll gladly give me a new.

  ANY OTHER SUGGESTIONS? It has something to do with the update? lack of storage space? accidentally change browser options/settings?

  Here are the links of what it looks like. I took the liberty of the screen it munching that guys can understand what im trying to say

  A site of tumblr-> http://i54.tinypic.com/nbxfz6.jpg

  Looking for something on yahoo-> http://i52.tinypic.com/2r5b5a9.jpg

  On the homepage of twitter-> http://i56.tinypic.com/dca0k8.jpg

  Andy advice or assistance would be appreciated! Thank you!!!

  Hi and welcome to the forums!

  Try a traction battery (hard reset) as a first step.

  Thank you

  Bifocals

  No data will be lost when you do the following: remove the battery while the device is activated.
  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

  KB02141 How to reset a BlackBerry smartphone

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Theme of blackBerry Smartphones has frozen my blackberry

  I downloaded a theme on the morning of the bb app world now my phone is frozen. Its stuck on the main screen and it is locked. All buttons are inadmissible unless the caps lock, shift, and alt button. I tried removing the battery and putting it back on nothing has changed. It just says: initializing with a green circle, and that's it.

  After downloading the theme, he asked if I wanted to apply, this small clock for the load came out. The phone took the time to apply so I went to remove the other themes to free memory to make it faster. After you remove the other theme, it got stuck on authentication for a long time, so I took out the battery. When you restart the bb the new theme has been applied, and now the phone is stuck on the main screen. Help, please!

  Hello and welcome to the community!

  Try to start safe mode in order to remove the offending theme:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  Good luck!

• Synchronization of tasks betwwen bold 9900 and office outlook blackBerry smartphones

  If I work on my phone, and they do not appear on my desktop to outlook

  If I do the opposite, they sync of my office for my blackberry tasks

  How can I solve this problem pls?

  Hello giomarcondes,

  Sorry to hear that you have a problem with the synchronization of tasks from your BlackBerry smartphone to your Microsoft® Outlook® using the BlackBerry® Desktop Software.

  What version of the BlackBerry Desktop software do you currently use?

  Have you tried to reset the settings of your organizer?

  To restore synchronization to the BlackBerry Desktop Software Settings complete the following:

  1 connect the phone to the computer with a USB cable and open BlackBerry Desktop Software.
  2. Select Organizer from the main menu.
  3. Select reset settings.

  Then try to create a new task on your device and test again.

  See you soon,.

• Email to blackBerry Smartphones has stopped working! The problem is NOT solved!

  My BB 9780 was working fine a few weeks ago and then stopped my emails.

  I have not added any application or change anything

  I tried this service book record thing, out of battery, removal of e-mails and trying to set them up again (which doesn't work now) and nothing

  So no idea?

  I'm tired of these bugs... I would really like to have a phone that can receive emails, otherwise it will become a big paperweight

  Hello and welcome to the community!

  I know you said you tried some things, but I don't know if you've done these steps exactly. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• My blackberry phone blackBerry Smartphones has been stolen in 2012

  my blackberry phone has been stolen since February 2012. I bought a new 1 August 2013 I want user my id of previous phone on my new phone, but it keeps telling me that these id already exists. How can I remove from my stolen device and make use of this id on my new camera.

  Hello

  The line you mentioned "this id already exits" appears on the screen when we try to create the new code. Better to try to connect with your ID and password rather than create a new one.

  Thank you for your Post...!