Disabling refused

I need to disable Acrobat 9.55 on a computer, to install on another computer.  However, when you go to help >

I get the message:

Failure of deactivation

Deactivation denied.

Click this link for help troubleshooting queries for deactivation.

Error code: 194:1

I couldn't find a solution using this method.

Hi plbell5110,

Would you please disable all firewall/proxy on your computer and if you work in an office, talk to YOUR application and ask them to add *. Adobe.com for their firewall/proxy exceptions list as it is a connectivity error.

You can also go to adobe.com/getsupport, after having signed with Adobe ID, please select the option 'always need help contact us' & login to chat. The chat expert will help you using tools.

You can also view this article KB - error 'disabling was not successful... ". "in the Adobe Creative Suite 6 products

Kind regards

Christian

Tags: Acrobat

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