Disc stuck inside of the notebook - Pavilion 17-e110dx (F9L87UAR #ABA)

Hello-

I have a Pavilion 17-e110dx (F9L87UAR #ABA), running Windows 8.1. Today, I put a DVD in my optical drive and when I heard it turns, I ejected the drive, but the drive is now stuck to the INSIDE of my computer... Please help!  The Player opens and closes without any problem... where's my drive?   How can I safely remove the optical drive in order to take out the drive? I don't want to damage the disc, because it contains irreplaceable photos.

Also - I bought this laptop a month ago, refurbished and it is still under warranty.

Thank you!

It must always be inside the optical drive. It is a closed box. Turn the laptop on the back, open the service Bay and search a single screw with an icon of DVD player next to him. Remove the screws and the DVD player should slide out of the chassis with a little help by behind with a flat blade screwdriver. Pages 47-49 in this manual shows how.

Manual

Once the disc is out of the chassis, you can use the pin hole to open it with a folded-out paperclip. Completely open and you should be able to see the drive in there to remove it.

If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

Tags: Notebooks

Similar Questions

  • ENVY of HP DV6 7214TX: want to Hp Dv 6 stuck on restart the notebook after adding the 2nd drive hard trolley

    I do not use blue ray. so I bought a new SSD. I put in the main area of the hard drive in the laptop and put the 1 TB hdd disk in the 2nd drive hard carriage and insert it in place of blue ray player.

    Everything work fine except one.

    Whenever I restart the computer it's stuck on the first screen on reboot.

    It doesn't happen when I stop the computer. When I hit the power button, it starts up fine. but on reboot it still stuck on the first screen.

    is my 2nd carriage of failed hard drive or there is another problem.

    Its pretty weired tha on turning off the system starts, but on reboot it stuck on the first screen after startup

    Any ideas what solutions are

    Thank you

    Fassi Fihri

    Hi @FarooqAbdullah,

    Thank you for visiting the Forums HP's Support and welcome. I watched your problem on your laptop dv6-7214tx HP ENVY and issues with a start with your new SSD. You can reset the BIOS with this document by selecting the reload the default BIOS settings. Who has helped others as she seeks the new SSD.

    Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

    Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system.

    I hope this helps.

    Thank you.

  • HP Pavilion g6-2320tx Notebook PC - recovery disc is scratched on the other creating recovery disc

    HP Pavilion g6-2320tx Notebook PC - recovery disc is scratched on the other how to create the 2nd recovery disk recovery disk

    Please contact the official support of HP in your region / country, HP support worldwide Portal, to see if the HP recovery support is available for your computer.

    If you have any other questions, feel free to ask.

    Please click the White Star of KUDOS to show your appreciation

  • U400 - cd stuck inside the car

    I have a cd stuck inside the slot in the drive. By pressing the ejection will hear the sound of the player moving the thing, but the drive did not just get out. What should I do?

    Thank you all for the suggestion. Somehow, I managed to take out the drive by sheer luck. I found that the disc is a bit twisted and that like most is the reason why it got stuck. It's a lesson for me to carefully check the physical condition of a disc before putting in any drive slot-loading!

  • disc is stuck inside my computer

    I have a disc stuck in my computer.  The drawer WILL come out, but the disc is stuck inside the computer somewhere and isn't in the drawer.  Help, please.  Thank you.

    As far as I can tell the screw you are looking for is in the location where memory is (see figure).  If you intend to review, make sure that you unplug the computer AND take out the battery

  • Pavilion Notebook-13-b203tu: best practices for the notebook support

    GDay,

    I just bought the new pavilion notebook and read it work on the user manual: "the computer does not use the battery when the computer is connected to an external electrical outlet with a certified power adapter or a device of mooring/extension option." (hapter 6 p36)

    I would have my battery for laptop in good health and live longer than possible, my quest is that I have to unplug the AC adapter when the battery indicator displays 100% when charging using the laptop? or just leave the AC adapter plugged in, as it is stated on the manual.

    Thaks a lot.

    Hello

    All smart batteries and chargers are smarter than we thought. When disconnecting the power supply, use the battery and at the end of the day battery needs charge cycles more.

    My comments (I mentioned several times on this forum): leaving batteries and machines 24/24 on the AC at the end of two years, their batteries are much better than the ones pluged/disconnected every day.

    I hope this helps.

  • Laser Jet MFP M125nw Pro: the paper is stuck inside the printer

    the paper is stuck inside the printer Laser Jet Pro MFP M125nw

    Did you follow the information from the HP web site?

    http://support.HP.com/us-en/product/HP-LaserJet-Pro-MFP-M125-series/5396664/model/5303404/document/c03921935/

  • the g6 Pavilion Notebook has a TV tuner built in?

    the g6 Pavilion Notebook has a TV tuner built in?

    Hello:

    You must know the exact model of g6 in order for me to confirm, but to the best of my knowledge, none of the series g6 of laptops come with a built-in TV tuner.

  • Hi Im trying to switch plans but anyway I'm stuck inside a blank page in my adobe account. Oh I live in South Africa I limited the speed of the line and I think I ran... Any help?, Hi Im trying to change the plans but anyway I'm stuck inside some bl

    Hi Im trying to switch plans but anyway I'm stuck inside a blank page in my adobe account. Oh I live in South Africa I limited the speed of the line and I think I ran... Any help?, Hi Im trying to change the plans but anyway I'm stuck inside a blank page in my adobe account. Oh I live in South Africa I limited the speed of the line and I think I ran... Any help?

    Hello

    Please consult phone support | Orders, returns of trade

    Hope this helps!

  • The HP Pavilion 17 Notebook PC: Output mode no 'sleep'

    So, I'm having a problem that seems to have just started today, out of nowhere, where my laptop seems to not want to exit the mode 'sleep'.

    So here's how the question is: If the laptop is forgotten, you know, idle for a while, the screen goes black. I'm used, that's just what I think, is sleep mode, never really learned the term appropriate for that, I just call it sleep. Can be standby. But anyway, it's the normal thing when the screen goes black after a short period of inactivity. Normally simply move the mouse or something will do the screen to come back and it's good.

    But, just today, I'm having a problem where the screen is not. There's just black, and I've had it happen twice up to now (back to back); Once when I closed the laptop and once where I was left alone for a while. In both cases, when I got home to try and 'wake up', the power button light on it stops flashing and becomes solid (normal that when you wake up the computer), but the screen remains black.

    Now both times I was able to get the display normal return but a hard, just reboot by pressing the power button. But of course, as it happened a second time, who offered no permanent change. And I checked "hybrid sleep" or something else, and it is turned off. So I don't know what's going on, or why he began so suddenly.

    Hello @Meganerd20,

    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

    I understand that you have a problem with the Sleep Mode and tried to help you!  I see that the problem started recently, and you don't know why.

    For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
    HP - products customer support

    It is possible that an update of the driver may have caused the problem.  You remember recently updated?  Have you tried to perform a System Restore, to define the notebook to its previous working state?  If you're still having problems, try to review the following document and let me know how it goes: computers HP - sleep and hibernation problems (Windows, 10, 8)

    Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

    Have a great day!

  • CD disc stuck in the player

    I have a desktop Slimline s3700y.  My CD slipped disc in the disc drive tray.  The drive will open and close and I can see the CD but I can't reach it to get out of the car.  Any suggestions on how to remove it from the car?

    Hello

    Consider this HP posted the article and see if it helps.

  • What are the ports SATA of the notebook HP Pavilion DV6, model LZ495E

    Hi all

    I used the HP Pavilion DV6-6152er, model LZ495E #ACB

    Laptop got Toshiba MK5061GSYN with Serial ATA 3.0 Gb/s hard drive

    This phone has on chipset HM65, who have SATA2 and SATA3 ports

    My question what is port (speed) that comminicated on the hard drive?

    I know that dvd writer connected to the SATA2 (3.0 Gb/s)

    I want to upgrade, install wiith SSD SATA3 (6.0 GB/s)

    Concerning

    Hello

    You can check it out yourself using the following tool:

    http://www.cpuid.com/downloads/PC-Wizard/2014.2.13-Setup.exe

    When executing the program, look under the heading "number of disk controller. It will show you the speed as indicated:

    Kind regards.

  • What is Bluetooth come installed in the HP Pavilion dv5-1160us notebook?

    My HP Pabilion is a few years old, and I always thought that was pre-installed Bluetooth capabilities, in-house.
    But I just tried to pair it with my phone (never had to try to do this before) and I'm starting to wonder if Bluetooth was never there all along.
    There are Bluetooth settings listed in the control panel and the option 'Add a wireless device', but it does not see my phone, when I try to pair it.
    And Bluetooth is not listed in the HP Wireless Assistant, or the Windows Mobility Center.
    Any help? I'm starting to feel a little silly...

    P.S. This thread has been moved from the Notebook - slate/Tablet PC, Armada, LTE for laptops - pavilions, Presario, HP ProBook, EliteBook, Compaq. -Hp moderator of the Forum

    The Specs page for your model does not list a Bluetooth adapter. Under the section only the Intel Wireless adapter wireless connectivity is indicated.

    http://support.HP.com/us-en/document/c01550118

  • How do I reinstal windows 7 to my g7 Notebook pavilion

    I have the HP Pavilion g7 Notebook PC with windows 7.  For a week now when I start my pc a window appears with the words RUN DLL. When I ask my Internet provider they told me that I have to reinstall windows. Can you help me and tell me how I can do?

    Thank you

    Ermioni LV

    Hello:

    You can reinstall the operating system by using the system recovery tool, or you can buy a set of recovery disc for your specific model.

    Here is a guide to find your laptop.

    http://support.HP.com/us-en/document/c01867418

  • Recovery and system recovery disks don't work is not on the MS213 Pavilion (All in One)

    Hello

    I ordered the HP recovery discs as F11 will not work. I got 4 disks with one separated from the others. He said "use this first! The other 3 were combined, and they are marked the system recovery and disc 1 of 3, 2, 3 and so on. I restart the computer with the disk that says use this first. The disc starts to load and says loading files of Windows, or somehting like that. Then he said: Windows startup. I don't get the Recovery Manager menu. After a few seconds it ejects the disc, and there are 3 pictures on the screen, at the top left is like a circle with a check mark in it. With an arrow, it points to an ejected drive of a computer image on the disc tray. And it points to a picture of a computer with 3 drives. It seems that he tells me to put in the next disc. I put in one that is graduated from 1 to 3, the light on the drive flashes, and then nothing happens, regardless how long wait. If, instead of starting with the disk that says this first use, I start with the one who said that 1 of 3, after loading Windows files, it says something like "this disc is not for this computer.

    System information:

    HP Pavilion MS213 all-in-one

    Windows 7 64 bit

    Configuration of stock

    Background:

    It is a friend's computer. She was making a mistake "code purple" with the resumption of F11. She had someone watching and I don't know what they were doing, but when I got it, I was getting an error at startup. somehting like cannot find the Boot...

    I found a commercial version of Win 7 64 bit standalone disc and installed on the machine. It runs great, but it had to be for troubleshooting only, until I have the recovery disks.

    So, I'm stuck and would appreciate any help. I thought initially upgraded to Windows 8, but I thought that the recovery disks will be cheaper, and also the friend doesn't have to go through the inclination of windows 8.

    I will be happy to provide more information if necessary.

    If you can read the license key Microsoft Windows 7 of 25 characters related to the machine, you can download a Windows 7 ISO file to burn to a DVD. Remember, it is the version that is listed on the Microsoft COA sticker.

Maybe you are looking for