Display does not turn off when attached to the ear during a call

When you hold my iPhone 6 up to my ear during a call, the screen is not turn off and disable the buttons. The sensor is not broken, because the auto brightness works very well. It is just inside the calls when he won't work. Is there a setting to turn off the screen when you hold it to my ear?

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JBS - GUY says:

When you hold my iPhone 6 up to my ear during a call, the screen is not turn off and disable the buttons. The sensor is not broken, because the auto brightness works very well. It is just inside the calls when he won't work. Is there a setting to turn off the screen when you hold it to my ear?

The proximity sensor and ambient light sensor are two different things. The fact that your ambient light sensor works you says nothing about the functioning of your proximity sensor.

You get a deal on the phone? A screen protector? If so, remove them and test again. If the screen does not always dark, you may have a hardware problem.

Tags: iPhone

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