Dissatisfied (e) with the support of Toshiba due to dead pixel

Poetential beware buyers of Toshiba products. Toshiba offers very little support. All they do is try to weasel out of warranty repairs. After owning 14 computers laptop toshiba, for me and my company, I will never spend another dollar with Toshiba.

I have a custom P750. 10 days after receiving it, the motherboard fried. Instead of offering me a replacement unit, I had to wait several days for a box, mail it to the wide, wait for repairs and wait that they to return. I could not drop off at the local Toshiba repair shop. In fact, I could, but if I did, I would be responsible for the cost of repairs. I've no idea what logic there is for this, but there you go. After this test of three weeks, I finally got my machine.

Fast forward to this weekend. A pixel is grilled on my screen. My warranty is in 2 weeks. So to start the repair process. I'm amazed when the Lady informs me that Toshiba will not fix it. She says "we don't set the screens I have only pixel dead" and "a pixel does not affect the performance of the machine. Well forgive me, but of course it affects me looking at a black dot on my screen 24/7. I ask to speak to a supervisor, she put me on hold, comes back and tells me that she spoke with a "level 2 technician" who informed her that they wouldn't fix a screen with a pixel died. Again, I ask to speak to a supervisor, so she tells me that I will return a call.

An hour later, I get a call back from a "supervisor" who tells me that they will not set a screen with a dead pixel. I'm trying to explain to him, that pixel is the defective screen, and I want to fix under warranty. If I sell this machine, and someone asks me "Is there dead pixels?", I have to say Yes and lose money in the process. He still tells me "we don't set the screens for a pixel dead." While I try to explain which guarantees one is, he cuts me and told me he spoke with someone, and they determined that pixel is the result of physical damage and therefore not covered at all. ?!?!?

Hi Poman

You know it's not easy to say anything on this subject because you're crazy enough now and I don t know if we discuss your problems on reasonable means.
I understand you and I think that I wouldn't be happy when my dear P500 Satellite had too dead pixel. As you already say it is very annoying to see it 24/7 on the screen.

Anyway, as you probably know support must follow certain rules and it's very sad if you have contacts with eager people. Please don t understand me wrong but perhaps your behavior on the phone was quite aggressive and on the other side people were completely non-professional.

In any case, this dead pixel problem is defined and how it works, you will find on the document from Toshiba:
http://APS2.toshiba-tro.de/KB0/TSB9502LZ0000R02.htm

Below, you can find info on the other hand secured claim.

For 10 years I use Toshiba notebooks only and I can't tell how it works with other manufacturers but I n t think Sony or Samsung will give you new notebook due to pixel of a death. Maybe I'm wrong, but I don t think so.

Bye and good luck

Tags: Toshiba

Similar Questions

  • With the support of IKEv2 VPN server configuration

    I'm putting my pc W7 as a VPN server with the support of IKEv2, but it escapes me, although I am not a novice.

    I read a lot of forums "directions for use", but no address really details.

    (1) for IKEv2, I need to install a certificate... I could not find a step by step guide.

    Everyone for help...?

    (2) how to set up the VPN server on my local LAN for testing to exclude router firewall etc... and connect my 920 lumia.

    Everyone for help...?

    Hello

    My apologies for the delay in response.

    For that matter on the VPN with IKEv2 Server Setup, you will need to post your request here on the TechNet forums.

  • I need to download photoshop test with the support of middele is to write in Arabic

    I need to download photoshop test with the support of middele is to write in Arabic

    Hello

    Please see Photo editing software | Download the free trial version Photoshop CC

    Hope that helps!

    Kind regards

    Sheena

  • connection problem of data with the support of mobistar (Belgium)

    WiFi works. Data connection isn't.

    The signal 'H' or 'E' is highlighted. I tried with the parameters of android and iphone Mobistar Belgium Web site and with all types of authentication. But it is impossible to connect.

    I will try with a sim card from another carrier and let you know.

    In the meantime, does anyone know if there are any specific APN settings for mobistar.be?

    Hi yellowtrolley,

    Thank you for reporting this issue. Please try the following to the APN settings I found on this site nd make sure your specific device supports the following frequencies:

    • GSM 900/1800 (2G GSM) net
    • W CDMA 2100 (3 G UMTS)

    The APN settings:

    • username: mobistar
    • password: mobistar
    • Name of the APN: web.pro.be

    You can also try this page if you need more specific parameters.

    Please let us know if this solves your problem, or if you have other questions about your Firefox OS device.

    Thank you!! =)

    -Ralph

  • Still problems with the adapter Bluetooth Toshiba Windows 7

    Hey there, it's me again.

    I am referring to my 'Problem Bluetooth on Windows 7' subject:

    I thought after the solution of bluecat that my problem has been resolved. But it isn't really.

    After you install the Windows fix, it worked just a short time. But now the problem is the same.

    When I remove the Toshiba Bluetooth Stack and try to work with Manager Bluetooth of Windows, I see that the Bluetooth icon is to come and one to go on the taskbar. In Device Manager, I said Windows, that it is not closed the device to save power. But I think that the device is on and walk and stop...

    I really absolutely have no idea what is the problem, but I get terribly angry.

    Details:
    Windows 7
    Dell Wireless Bluetooth internal adapter 350 (but it is manufactured by Toshiba)
    Experienced pilots: Vista Pack of profile of the Dell homepage (no battery installed, driver only) / Toshiba Bluetooth Stack (the latest version)

    This is the old thread:

    Hi all

    Just as I installed Windows 7, my keyboard and Bluetooth mouse do not work very well.

    I use the Dell Wireless 350 Bluetooth internal adapter, Toshiba Bluetooth Stack 8.00.02 and the keyboard and mouse Logitech MX1000.

    To connect the devices on my computer, I first have to disconnect the Bluetooth adapter by pressing Fn + F2 on my Dell i9400, after re-login I can search and connect devices correctly. They work fine as long as the laptop is running.

    After restarting the laptop, devices no longer work. They are still in the known, but not connected Bluetooth stack. That's why I have to unplug the adapter Bluetooth, another time and reconnect in order to connect the two devices.

    I first thought, it's a Windows problem. I thought that Windows is able to ask the adapter to save power. But when I go to Device Manager, there is no box for this option, as known from other devices (Te USB Ports). If this isn't the problem. I think the problem is something else, maybe performed by the Bluetooth stack.

    Windows XP it worked perfectly. I used the same hardware and also the battery Bluetooth Toshiba (uploaded on the homepage of Dell).

    Someone at - it ideas?

    Thank you!

    Daevu

    Hey there

    Yesterday I did Format C: and installed Windows 7 news.

    I do not have a bluetooth driver for my Dell Wireless 350 Bluetooth adapt (made by Toshiba).

    And now: the mouse and the keyboard work. I even do not see anywhere in my system, but they work.

    There is no bluetooth adapter in my device manager and I had do not connect the keyboard and mouse with my computer. She simply do nothing.

    I do not understand this...

    What is a backup connection?

    What I tried:
    -> Installation more recent Bluetooth Stack from Toshiba. Problem in the above message. I also installed the MS Hotfix. The same problem.

    -> Installed "Vista profile Pack" on the home page of Dell, recommended for my laptop and Windows Vista. There is no battery installed. So I had to connect the mouse and keyboard via the Windows Bluetooth Manager. But the adapter was performed on and off windows, the icon in the task bar came and went and came and went. Connection is good, 1 minute then a few seconds. Not possible to work with the mouse.

    And now, without having to install a driver, it works. Am I stupid?

    Daevu

  • Need help with the Support Assistant for TouchSmart 310

    I tried to install the latest version of HP Support Assistant manually by searching on the HP customer service and it removed the previous version first. Nothing happened thereafter. I thought it would open HP Support Assistant after agreeing to terms and policies, but he did nothing. When I click on the HP Support Assistant icon, I get "year error occurred" on the very top of the page.  I am not in a position to make changes within the program - everything is gray.

    I tried unistalling tune but I get a message stating: Error 1316 - a network error has occurred trying to read from the file c:\windows\installer\hp support assistant.msi. I tried to look for this file and have not found. I even typed in the search and was not able to find it so I am not able to uninstall it.

    I've had this computer for a year now and have never been able to upgrade to the latest version of HP Support Assistant within the program. I'd get what your computer does not meet the minimum requirements and so I left it alone. The reason why I decided to manually update was because I have problems with the E: drive. And from what I read on HP, to see if I have a hard drive failed, I would need to run tests using HP Support Assistant, but unfortunately, I am not able to do this since I can't access HP Support Assistant.

    I have HP TouchSmart 310-1125f. Windows 7 64-bit.

    Hello

    It is good to hear than the detected "Fixit" and was able to remove the existing installation of HPSA such as what can many fixed some of the problems that can prevent a new version installation correctly.

    First, even if you always have the latest installer HPSA, download it again from the following link and save it in your downloads folder.

    HP Support Assistant.

    One when you're done, open your download folder, click with the right button on the Setup, select Extract 7 - zip, select the files and then click Ok.  Open the new folder sp58919 snippet and see you another installer called Setup - this right click and select new, 7-zip, select extract files and then click Ok.  Open the new installation folder, the installation application ( 4th down with a size of 249KO ) right-click and select "Run as Administrator" to launch the installation.

    Did the full install now and if so, HPSA does work properly?

    Kind regards

    DP - K

  • SystemUpdate updates incompatible with the Support Site

    ThinkVantage SystemUpdate (and also companion of Lenovo) don't show updates that are listed on the Lenovo support site for my model (X1Yoga).  I can already see the inconsistancies between companion and SystemUpdate (BIOS/Intel drivers only on SU for example).  I'm not sure one to use.  Now I see things on the support site that are not available in a tools lenovo.  for example:

    Intel PRO/100 LAN Adapter (added on 17/04/2016)

    Lenovo battery indicator (added on 24/03/2016)

    I have older versions of these installed, but they do not appear in the tools.  I can't to go line by line on the support site now.  Is this a problem with this machine somehow or it's just the way things work?

    Thank you!

    Lenovo publishes drivers/updates on the support page.

    These items are distributed to trials by the people of update of the quality system.  Su people must build SU .xml package "wrappers" to take care of these updates.  It takes 30 days.

    Companion seems to offer only the CRITICAL updates.

    For some drivers, the seller has the most recent updates, that is, Intel, Nvidia, Realtek or even windows update.

    It is up to you to decide if you want to be more up-to-date using the support page.  Normally, if it is not broken, do not fix.   If you encounter a problem with the software, read the release notes and decide if you want to use drivers support page.

    If your Yoga is a new purchase, and that you have done the installation of the plant, you would be more behind in updates, as the installation of the factory was built months ago.

    It's like that. Also known as the WAD: works as expected.

    ==

    Companion (update system plugin), system update, TVSUbeatpatch, Update Retriever all use the database SU.

    The database (Server binding) is download.lenovo.com/catalog.MMMM_os??.xml.

    mmmm is the 1st 4 characters of your model number

    OPERATING SYSTEM? is your windows, win10. Ken

    https://download.lenovo.com/catalog//9702_Win10.xml
    

    Some catalogs are inaccurate, but have been corrected.

    In a few years, a new model Ideapad gets out, perhaps with win11.  At this point, your support (current) page will not be updated as well.   Enjoy your Yoga.

    See joelle post below.

  • What happens with the support of the seller now?

    After a year on the world of BB, my last update of the app was rejected for a mention of a competitor device, including the help, even if this text is in the HelpFile for the app was introduced a year ago. I had several problems with the notice of rejection, too many to describe the limited size of editing area on the assistance of the vendor page, so I asked them to tell me how to send email directly to a more detailed question. About a week later, I got a reply with an email address, so I sent my full question so that I can present my application in full compliance and avoid another rejection. Shortlly after what I read Blackberry pulled about 650 employees of supplier support because they were going to focus on the business space. Since then, I waited about three weeks, without response, and it's more than a month I tried to provide some features improved my users.

    Given the bad news on the Support of the seller, what I want to know now is:

    1. Are there dead ANY provider of support for answering questions of application developers?
    2. If so, what is the waiting period now to get answers.
    3. Blackberry completely abandoned the independent developers now?

    I made the choice in February 2013 to focus exclusively on the development of native applications for Blackberry 10, tie my future to the success of the new operating system. Now, it seems my faith and commitment have been misplaced and I wonder how much longer before the existing applications are left to wither on the vine, because developers are no longer able to fix bugs or add features.

    Hi greenmr,.

    Can you give us a few bits of information specifically regarding your post?

    (1) what email address you send your long list of questions too?

    (2) did you have a case or Incident # assigned to enamel (usually contained in the subject line of an answer or an automatic response)?

    To answer your question, yes there are still people working on BlackBerry World and in particular, support for the seller.

  • Opening with the support of blackberry ticket.

    Is it possible to open the ticket with Blackberry AppWorld? In the past, you could send an email to [email protected] and it would create an incident report.

    There is no way to do this on the portal developers Blackberry AppWorld or by e-mail.

    Thank you

    -MO

    Try the support of the seller...

    https://developer.BlackBerry.com/blackberryworld/vendor_support.html?EventID=8109

  • Be careful with the support of Palm

    I had a Palm T3 and send it for repair to Palm support, they charge me $ 230 can$ for repair or Exchange with a Palm T3 renovated! It takes a month before receiving a palm Tungsten E2 (incompatible with the T3 cradle). The E2 is half the quality of my old ((E2: 32 mb, 200 mhz, écran plus petit etc.) T3 and T3 64 MB, 400 mhz, bigger screen, voice memo etc.)) I want to just send the E2 return and refund but Palm support will give me no refund!  So I have an palm E2 I want and also I can't use it because I do not have the cables of synchronization and load, anyway I won't son because I don't pay for a Palm E2 and I don't want the Palm E2!

    Also the new E2 Palm he sold $ 229 on the Palm Canada store! The same price of my repair order...

    Palm stupid me with that and I'm really disappointed!

    So everyone be careful with palm support, they could do th same for you!

    Today, I speak with a corporate customer relationship technician of Palm and is 10/10! He was really polite and for the first time, I felt like someone listen to me. I talk with a person who knows his product (he don't try to bull * beep * me and acknowledges that the Palm E2 is not my T3) it gives satisfaction deserve a customer of a company of big and responsible as Palm!

    Corporate customer relationship of palm understand that needs of their clients and they treat me with respect. We finnally came to an agreement and I am very satisfied.

    So remember if you can not have a solution with the help of the Palm, continue to fight against your point and someone somewhere will be heard you and listen to your problem

    Corporate customer yet thanks for t Palm for listening!

    And thanks to the forum too, for help and support...

    Message relates to: Tungsten T3

  • How can I connect with the support of the conversation for download CS5?

    I tried a no. of times to get the support for my photoshop cs5 conversation.  I have a new computer and it doesn't have a dvd for download from my drive.  I spoke with chat support and they recommended that I followed a link to download.  https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    Here, I found what I was looking for, but it comes in 2 parts.  After downloading, I am unable to open anything, and I get the following message: "the file archive Flash Pro CS5 is missing.»  You need all parts in the same folder in order to extract Flash Pro CS5.  Please download all parts"I also" we encountered the following problems: setup initialization failed. " "File not found, please download Adobe Support Advisor to date the problem."

    I had downloaded part one and two. However, they are separate downloads, and I do not understand why it tells me to download all parts.

    In addition, it is very difficult to find the chat box which is 24/7.  There is a place where you can see the support options, but the Chat option is not active. [The forum option is an active link].

    Your help/advice is appreciated.

    you need to dl the 7z files, put them in the same folder, and then double-click the exe file and the exe file.

  • Something very wrong with the support of ACR 2015.6/6.6

    So I installed the last LR update yesterday. Don't think much on this subject that I have never had any real problems with the Adobe software.

    Tonight, I was going back on some old footage, from 2014, taken with my Fuji X - E2 I had converted to DNG in the native of Fuji, RAF RAW files using either the LR built in DNG converter or the stand alone DNG Converter.

    All the images in many cases dated back as unreadable. So I opened LR 5.7.1 and all these images are very good.

    Then I opened bridge CC and get the same result. Damaged or illegible images. Does not open in PS > ACR or ACR directly from bridge. Is even not displayed the image in Bridge

    I've since restored LR to 2015.5.1 and everything is back to normal for LR.

    But I'm stuck now without PS or bridge because I can't find a place to download the installer of origin without the most recent update. I'll post this in the forum of Photoshop.

    This issue should be fixed in Lightroom to today 2015.6.1 update: http://blogs.adobe.com/lightroomjournal/2016/07/lightroom-cc-2015-6-1-now-available.html

  • How the news works of linux vmware-tools associated with the support of actions HGFS?

    Just to clarify, if it is possible to get from VMware Tools for Linux Guest users qualified/developer/maintainer.

    If memory serves me right, from 12 Workstation, VMware Tools for modified Linux related with the way it handles stocks HGFS.

    Installation of VMware tools on many Linux guests, I always see the same behavior.

    In some installations it build hgfs module, in others it seems fair to connect on vmhgfs-fuse executable. No module hgfs not charged in this case of the kernel then HGFS works as expected.

    Exactly how it works under the hood, how to install VMware Tools/config, can determine whether it is necessary to build the module or just run vmhgfs-fuse?

    Well, strange person, not even VMware guys come on this subject. IMHO is a really interesting thing, I almost always use shared folders between guests and hosts, it's so easy and simple WHEN IT WORKS.

    The fact that no-one comes on this thread, show what I think always: products like workstation are profoundly less used, average people IMHO use 30/40 per cent of the potential software.

    Then, with a few hours and a few Linux guests many kind in hand machines (work with tools in both modes, hgfs.ko or fuse), investigated and found how it works by myself.

    This is what I found.

    Recent versions of VMware Tools for Linux now seems to check the fuse package installed on guest system installed and when they found him, they try to use vmhgfs-fuse (formerly an Open-vm-tools executable) to mount hgfs actions without the need of the hgfs.ko module and so without needing to compile the module often broken kernel. For example, hgfs.ko thin build up to kernel branch 4.4 and it is broken again on 4.5.

    The script vmware-config - tools.pl also seems power - also when it detects the fuse package - properly configure autostart for hgfs share.

    That's all, and it's very useful for me. Hope it will be for others.

  • "Home" button doesn't work is not even with the support contact

    H

    Hello to you all.

    I seem to have a problem with my iPhone 5 now. Notifications are not appearing (stills phone vibrate, silent or not), siro does not work (but again, vibration works as if everything was fine.) and by simple click home button does not work, both manually and with a help key. Double-click on works fine, triple clicking too. I tried calibration "home" button but it does not work, and since he made double and triple click, I don't think it's broken. The thing is, even touch home on assistove does nothing. Please help me find a solution thanks!

    Have you ever tried to force reboot the phone by holding down the button sleep and home for 10 seconds, until the Apple logo comes back again? You won't lose data by doing this, but it can cure a few glitches.

    If restarting the force cannot be done because the home button does not react, set it back to factory settings, explained in this article:

    Use iTunes to restore your device to factory settings - Support Apple iOS

  • Satellite P300D-12Y - problems with the support of the multimedia button/buttons

    Hello
    first sorry for my English bad propably.

    I had a problem a few days ago, I heard yesterday.

    On my laptop, I have 6 keys for some functions.
    Here is a picture where you can see what buttons I mean. I mean the six buttions between the speakers.
    [http://img444.imageshack.us/img444/5307/dsc00087cz.jpg]
    Play, Stop, Rewind, forward buttons are working perfect.
    But the button that should turn off the lights of the buttons and other lightning does not work. The other button which should start windows media player does not work or the other.
    In the Toshiba Software button Support I tried to add buttons to the duties, more than once. I also tried to reinstall.

    Is there a solution?

    Try to reinstall the package of added value.
    Remove the preinstalled version, reboot the laptop and install the latest version, you can find on the download page of Toshiba
    -http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

Maybe you are looking for

  • New spam bots

    I haven't used my account in 3 years and none of the devices that I use today still have Skype. Today, my friend told me my user sent a lot of spam. Malwarebytes found nothing, can not find any third-party users with tools-> Advanced-> Manage other s

  • Using your Tube

    I You Tube on my dashboard, but it crashes every time. Is you Tube only an application of Chrome What is using You Tube other than the Chrome browser? I El Capitan, and browser updates (Safari, Firefox & Chrome) The You Tube Worm is 4.2.8.

  • Error code: 646 (impossible to install the security updates)

    CAN SOMEONE HELP ME WITH THIS, WHEN I DO A WINDOWS SECURITY UPDATE, I KEEP GETTING A MESSAGE THAT SAYS ERROR 646THIS ALL THE NUMBERS THEY GIVE ME WHAT'S - WHAT AND HOW TO FIX IT, I RECENTLY ADDED A SAFETY ALTHOUGH MY LOCAL CABLE COMPANY. HE COMES TO

  • RV016 and WAP321 with a network of comments

    I have two Cisco WAP321 AP and Cisco RV016 router. I use the RV016 as the DHCP server for the network. I would like to use the guest SSID mapped to a VLAN to issolate it the rest of the network. How can I configure the RV016 to carry the traffic of t

  • Ringtones for blackBerry Smartphones can be created from own music library?

    Hi, I'm new to the Blackberry World and still learning to use my smartphone functions. I don't like all the ringtones that are provided and would add new ringtones to my 8130.  Can someone tell me if ringtones created with music in my own library, ip