distortion sound when using the media player but not any other media suite e.g., be able to go

I have a new samsung 305th and sound playback for the media player is distorted on the helmet and built in speaker, but all the others like suite of media and power go her crystal clear. makes all kinds of settings and checked sound card, what is the problem? Fix, it has found a problem but says to contact the manufacturer.

Hello

1. what fixit did you run?
2 were there any hardware or software changes made on the computer before this problem?

Carry out the methods to solve the problem.

Method 1
Run the troubleshooting windows media player setting and check if the problem persists. Follow the steps described in the following link:
http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter

 

Method 2

Try disabling audio enhancements and check if that helps.

(a) open her by clicking the Start button, then Control Panel. In the search box, type sound, and then click sound.

(b) on the playback tab, click speakers, and then click Properties.

(c) click the enhancements tab, and then select the checkbox disable all improvements .

If you do not see the enhancements tab in the speakers properties dialog box, these features are not available for your speakers, and this procedure is not applicable to your computer.

If disabling audio enhancements solves the audio problem you are having, this indicates usually that your audio driver needs to be updated.

Also remove the audio codec in Windows Media Player.

(a) open windows media player, and then press Alt key.

(b) click on Tools, select plug-in and click on the option.

(c) select plug-ins tab, and then under category, click Audio DSP.

(d), select all the files in the DSP Audio box and click Remove.

 

Method 3: Check if the problem persists in the boot.

To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to solve the problem by running the clean boot in Windows 7
http://support.Microsoft.com/kb/929135

Note: Once you have completed troubleshooting, perform the steps in the step 7: to reset the computer as usual.

See the help article
Tips for solving common audio problems.
http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-sound-problems

Let us know the status of the issue.

Tags: Windows

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