DJ 1000, J110

Bought a Deskjet 1000, J110 here in Ho Chi Minh, he came with cartridges "802". Cannot replace these units here no one has heard of 802. At the cartridges 2 x 61 sold and received the assurance that they are working. Of course they do not, the error message indicates that this cart is not compatible with the printer. I think that HP should not be selling printer in a country and then support it with consumables of right and then work around the race on fixing the problem. The only thing that suggest your dealers here is to fill the cartridges. I care a lot for HP solve this problem for me, thank you

Manfred

[email protected]

Hi Manfred,

Ink 802 cartridges are intended for the India and should not be marketed to the Viet Nam.

I assumed that the retailer you provided an imported unit informally from another country.

Indeed the 61 the right cartridge for your region, you will need to contact HP to reset the printer to the correct region.

Contact HP support by phone in order to reset the device, the number is the second numnber below:

http://WWW8.HP.com/VN/en/contact-HP/phone-assist.html

Kind regards

Shlomi

Tags: HP Printers

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