Do not restart properly

so my compaq presario cq57 running windows 7 has had this problem where when i try to restart, it turns off the screen but the power light is always on and a few other lights too. then just like that and it is not turn on or off unless I hold the power button. so everything is up-to-date. can someone tell me whats wrong?

Please click here to download and install the BIOS update for your laptop

Instructions for installation:

1. download the file by clicking on the button 'Download' or 'Get software' and save the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).

2. double-click the downloaded file and follow the on-screen instructions.

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