Do not sign in iTunes and AppStore

Hi all

My problem is: when I connect to my iTunes and AppStore, the window loading always running until I stopped my Mac (OS X El Capitan version 10.11.1).

I always use this id to log in correctly on my iPhone. I turned off my Mac for many times, but this problem still happens!

Any body has this problem like me? And there is someone who can fix it? Thanks for reading and giving advice!

Best regards!

Hey NgocDang,

Sorry to hear about you, not being is not able to connect with your Apple in iTunes and the Mac App Store. Let's see if we can understand what is happening.

I would like to start by looking at the article cited below. Depending on your configuration, you should not have problems unless you have a firewall that prevents access to your Apple ID in iTunes Store. Keep in mind that it may be a matter of Keychain than usually will focus on singing in.

If you cannot connect to the iTunes Store
https://support.Apple.com/en-us/HT201400

On your Mac or PC

If you cannot connect to the iTunes Store on your computer, a software conflict or Internet services (ISP) provider may block your access. The following steps can help you solve the problem.

Mac

If there is still a problem after trying the above steps, contact your Internet service provider and confirm these ports and servers are enabled for your network.

If this does not work, then the next article will and more advanced that will make a sort of troubleshooting.

Advanced iTunes Store Troubleshooting
https://support.Apple.com/en-us/HT203361

Let me know if this can help, or if you need further assistance.

Take it easy

Tags: iTunes

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