Do not supported properly, turn on, or reset, any suggestions?

My zip clip does not illuminate. When I got it, I updated the software and loaded with songs and it worked fine the first time and the second time, even if she has lost its charge faster than it should have (2-3 hours). I loaded using the USB cable supplied, but it does not seem so to once again (it was the first charge).

The third time that I turned it, the fare had gone after charging just half. I had 10 minutes before turning it off. When I tried to turn it back on, it not light. I tried to load, it did not work.

I tried to reset while that plugged into the computer. Lights up the screen, but most is covered in criss cross black lines, as the screen is damaged or it is corrupted. I can seee the boot drive, the background changes colors and different shades of orange behind the black lines, but as soon as I release the power button, it goes off, and I need to dissconnect and reconnect if I want to try again.

I tried to force in MSC mode, and nothing happened.

My computer don't recognize any more.

Any suggestions?

I am really disappointed because Sansa MP3 players worked beautifully, and I received it, precisely because I trust this brand. Worse yet, I'm not sure I can exchange or return it.

Definitely sounds like you have a defective unit. If you can't return or Exchange through as you bought since then, and it was bought as 'News' and are not-furbed' SanDisk may be replaced under their warranty. Call Technical Support and they should be able to manage it for you.

Tags: SanDisk Sansa

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