Do not trust iCloud re. recovery (or Apple customer service)

Hi all, just to share my story in case it helps - that is, to convince someone to create their own backup of data iCloud, or use a different service altogether (Dropbox).

I created my own folders in iCloud via Finder & used this system for 9 months, between 2 computers & 2 iOS devices, without problem.

Creating space on my iPhone and try to remove space elusive 'Documents & data' pigs shown there in iTunes, it seems to me you remove these user created folders to iCloud.  (Summer with only one right to: I did not delete files or individual files)

I haven't checked iCloud until 3 days later, and the records have simply disappeared.  They were not recoverable by me (on iCloud > advanced > retrieve), nor, apparently, by Apple.

First customer service person simply said they were gone, we cannot do anything.

After climbing, the next two seemed to try to help by creating an interface with engineering, but always the same answer, even after providing the names of the missing folders and files, etc.   It felt a bit like Good Cop / Bad Cop.  I never had the feeling that the genie has really want to try to understand and solve this problem.

Last 2 customer care people were abrupt and unnecessary.

I asked for the data to retrieve, but also for an explanation of how this could happen, so that I can be comfortable with the system again.  They were very short, in the sense of "it is what it is, user attention, do not rely on iCloud to recover files, create your own backups.

I don't mean to abdicate the responsibility to create my own backups, but their lack of ability to retrieve these files, 4 days later, and their lack of ability and willingness to understand what happened and explain how to avoid what is happening once again, were very off-putting.

I was a big fan of Apple for more than a decade, but with this kind of service, with new versions of the applications actually losing features, etcetera, I look around other options.  This isn't the same Apple that I started with.  It's a shame.

Wish you all the best experiences!

Backup of your data is your decision, not Apple, not backup this is stupid.

Tags: iCloud

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