Do pop ups: update of Kaspersky Anti-virus and Unspecified changes to CONFIG SYS may have caused the problem after an unexpected shutdown and attempt to restore the system.

Original title: unable to system restore

After the unexpected stop down and try the system restore.  I got up a window pops that says update my KASPERSKY anti-virus program, I do not have KASPERSKY.    Another said unspecified changes "caudate root found" SYS CONFIG window may have caused the problem.   Any ideas?  I have Vista and Trend Micro Internet security

Hi JevenStulie,

1. are you able to boot into normal mode after receiving these error messages?

You can try these steps and see if it helps.

Step 1:

You can check if the problem occurs in safe mode with network.

Start your computer in safe mode

Startup options (including safe mode)

Step 2:

If you do not experience the problem in safe mode with network, then you can read the following article to download the Microsoft Safety Scanner and analysis complete on your computer.

Microsoft safety scanner

Note: When you perform the analysis, there are chances of losing the data that you can take a backup of important data before performing analysis.

Hope this information is useful.

Tags: Windows

Similar Questions

Maybe you are looking for