DOA Y500

So, I recently bought a new y500 Lenovo Web site. When I opened the package I found the cracked screen. 1 year warranty supplied with the notebook it will fix? What I can do...

Physical damage are not covered by the standard warranty...

I immediately called Lenovo

http://shop.Lenovo.com/us/en/landing_pages/contact

Tags: Lenovo Notebooks

Similar Questions

  • Versions of Y500 lcd cable

    Hello

    I have a y500 lenovo with HD (not Full HD) screen and the LCD cable is broken. The service seems to have no cable in stock so I decided to buy it on the internet. After looking at the number of RUF in the maintenance manual, I found only fru in the manual for the LCD cable. Does that mean that the same cable works for both HD and Full HD? What is the DC02001ME0J cable itself has two versions? As in ebay all sellers say in the description that this is for the HD or Full HD.

    Thanks in advance.

    Hi aakmel,

    Well Yes, posted a false image, it is the Y500, on the next page in the Manual:

    the manual makes no difference that I could find on HD or Full HD, so it must be the same cable.

  • Audio problems with Lenovo Y500

    Hello.I bought recently Y500 with SLI and I am very satisfied with this computer. Yesterday, I found strange problem which I believe is hardware problem. I made a short video of the problem because I'm not sure I can describe it so accurate.

    http://www.YouTube.com/watch?v=S6BEiHuJBfI

    I believe that something inside is not in contact with good and this causes the sound stop. The computer is new, and the only thing I improved is the mSATA SSD so I can install the operating system.

    Any ideas what may be causing the problem? IM in the USA now, but I'll come back in Bulgaria soon, so I can not have time to return the laptop to Lenovo, so I will try to solve the problem by myself. Thank you.

    I found the problem. The bolt on the motherboard against the wire was too close and he was able to penetrate the insulation of the cable. And when the wire touches the ground (bolt metal), arrest him speaker.

    http://imagizer.imageshack.us/v2/800x600q90/706/473J.jpg
    http://imagizer.imageshack.us/v2/800x600q90/23/ajbg.jpg

  • Very low framerate on CS, unique gt650m Y500

    Hello

    I just bought the Y500 with a single GT650m and my framerate on CS is very low, barely higher than 20. I expected a bit more with this computer... I downloaded the latest NVIDIA drivers, but it does not help. Why is it so low framerate?

    I updated the driver to the last one (326.41) and I tried to go in managing the 3D settings to ensure that the GT 650 m is used and not the HD4000 Intel. But he gave me no option to do so. Why is this? Also, yesterday, the framerate was will cause shit, now it fluctuates. I framerates between 60-120(very variable as you can see) and sometimes I get a drop of water where I can't get 20 fps abvoe. This decrease is accompanied by sound less GPU

    Hi approved,

    The game can be run with the integrated graphics card if it's your FPS rate.

    When you open the Nvidia Control Panel and you went to manage 3D settings,

    There should be two tabs on the right? world and the program framework.

    Go into the settings of the program and click the Add button then point it to the location of the exe of the game

    always on the program tab settings below are the list of additional parameters

    Search for Power Management and set it to high performance.

    You can also check if this option is available

    The switch to NVIDIA graphics depends on the application profiles. If an application has no such profile, you can manually set the graphics card:

    1. Click Start and then click Control Panel. Select Classic view in the left side of the window.

    2. Double-click NVIDIA Control Panel.

    3. Click on view and next Add the "run with graphic processor" Option in the context Menu. Close the NVIDIA Control Panel.

    4. Right click on the title of the application, and then select run with GPU. Then, click on NVIDIA processor high performance.

    Hope that helps

    See you soon!

  • Windows Y500 10

    8.1 or 10 windows for y500? Works well or has problems?

    Hello.

    If the system is made for Windows 10 came out is lighter than even windows 8 and 8.1 than 7, so if we see 10 Windows elsistema the future is clear that 10 Windows is better.

    10 Windows has problems of compatibility with certain devices and drivers if your computer is being updated from another system.

    Kind regards.

  • Audio problem in y500

    Hi all need help here with my y500 Audio...

    I don't know what the cause of the problem, but every time I listen to music in the media player or any other player... During this period, if I play anything on the internet browser. Like any song or video and pause, the Audio in my system is annoyingly slow for example. Music in my Player multimedia plays very slow with noises etc... The same phenomenon occurs whenever any incoming chat sound signal is interpreted by the browser.

    Help, please...

    Try this driver

    http://forums.Lenovo.com/T5/Lenovo-3000-and-value-line/3000-Y500-7761-4EQ-Windows-7-64-bit-audio-DRI...

  • My Lenovo Y500 Webcam is not watch hd after windows 8.1 Upgrate

    I use my y500 for 2 months. When I'm with win8, webcam y500 was perfect after I upgraded the win8.1 my camera is very light and contrast more. If I open the webcam in White House case camera showed all blue. If I open the webcam in case yellow room across green watch camera. I installed the new driver of the camera and refreshment pilot of the camera, but still the same error.

    too dark and tho brightness (about contrast). Maybe this problem for the camera driver.

    Please help me

    I've added two photo

    I solve my problem. using youcam win8 apps thanks for what concerns

  • Replace drive HARD Y500 with SSD - 16 GB mSATA SSD disk cache is removed?

    Hello

    I have a Y500 IdeaPad and recently bought a 240 GB SSD 2.5 ".

    I want to replace the 1 to 2.5 "with the SSD 2.5 HARD drive" for best performance.

    Now that I have a drive high speed there is no advantage in order to maintain the 16 GB mSATA SSD disk cache?

    I need to remove the cache of 16 GB mSATA SSD drive after the instalation of the 240GB SSD 2.5 "?

    Thank you.

    Now that I have a drive high speed there is no advantage in order to maintain the 16 GB mSATA SSD disk cache?

    Answer: IMO, cache ssd is no longer since you already have an equal or faster ssd drive.

    I need to remove the cache of 16 GB mSATA SSD drive after the instalation of the 240GB SSD 2.5 "?

    Answer: You can deleted or you can format and use it as a data disc.

  • Major issue after installed Windows 10 own attempt Y500

    Idea pad Y500. 1 TB hd with 25 GB SSD. I upgraded from Windows 8.1 for Windows 10 yesterday. It went well, but I wanted a clean install. I found my new Windows key in case I needed it. He got 16 percent and has grown steadily for 12 hours. So I did a hard reboot, it asked if I wanted to continue 10 Windows, I said yes, then he attempted to restart. It is now now stuck in a reboot loop, where it it is only on the Lenovo screen at the first reboot, nothing indicates that Windows is still there. It restarts every 20 seconds or if... I have no idea what to do now.

    I saw a video of a person with a desktop computer that has disconnected their solid state drive to solve their problem of Windows. Has anyone tried this before? I'd take maybe in there, but I am in Ecuador and do not speak Spanish. I won't be in the States for months...

    I was able to remedy. Windows loaded ten from another computer on a flash drive. Tried all the options load Windows ten Setup/BIOS and none of them would work. Said that my discs were badly formatted. Finally, I disconnected the flash player and magically it started with a new copy of Windows 8. I have redownloaded Windows 10 and loaded, now it works perfectly.

  • New Y500 brand guard freezing and goes black screen

    I recently bought the y500 Monday and it was perfect until today where she got a blue screen of death with the ERROR of VIOLATION of CUSTODY of DPC dog or something like that and since then it has been freezing randomly and goes black screens where I turn it off? Any help?

    I fixed it I think it's all good, until here, if anyone has the same problem, I have just restored my pc to a date where he worked well and optimized my drivers. I may not be not similarly had to restore my pc

  • That second Y500 GPU is still on!

    Hello

    I've got Y500 with double GT650m windows 8.1.

    I noticed a little this fan of the second GPU of my laptop is still on. Even when Iam just looking at Desktop and not doing anything on my laptop. Is this ok the second GPU work permanently?

    With SLI systems you are stuck with using the cards SLI (cannot be used on board) so yes it is normal that the two cards will be on. The second card should not really do much is not required, but it will still have the power.

  • Y500 charge only up to 60% battery

    I bought a new Y500 Ideapad Notebook 2 days. The fresh battery only up to 60%, then it stops (appears 'No charge') load. How can this problem be solved?

    Hello

    I registered an account just for you . Because I had the exact same problem with my new Y580 it few days ago. I don't know what's wrong with laptops, maybe some * beep * ty production series - and im wondering why Lenovo does not address this problem.

    OK, here ishow you solve who:

    1. open your system tray Lenovo energy management
    2 run the repair of battery test
    3. then choose "maximum battery life.

    Then you can charge your battery up to 100%.
    Tell me, if it worked for you.

    Martin

  • Y500 SSD Leno starting problems

    OK, so after trying a lot of different things, I can't seem to get this to work. What I'm trying to do, is to get my OS (windows 8) at the start of my ssd mSata (256 GB) and use the stock storage HARD drive. I want to use the SSD because I like the faster startup time and load times that accompany it.

    What I tried:

    (1) used a Windows 8 ISO on a usb key to install windows on the SSD drive, everything went well and the download is complete, but every time that I boot on the laptop, it gives me the ability to start from the volume 2 (OS on the SSD) or Volume7 (OS on the HARD disk) which really annoyed me (Im picky like that) so I formatted the HARD drive. This is where things are hairy. When my computer restarts have me an error trying to start up, essentially telling me that there is something on this HARD drive he had to be there, long story short, it made me factory reset my computer (the ssd remained the same since it was not outside the problem).

    (2) after #1 I thought, Fine BONES may remain on the HARD disk, it is large enough to hold my stuff and this OS. But I still wanted the option to not see that Volume 7 Option, so after a bit of searching on Google I found that you can actually remove the boot option so that this doent show there are 2 choices on initialize toward the top. Tried it, didn't work, got the same error as try #1.

    (3) I found a guide on these forums (http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Lenovo-y500-COMPLETE-mSata-SSD-Installation...) on how to do what I'm trying to do. I made sure that I installed it properly, made sure that I see in my bios, and he was using the UEFI, secure boot off, start prioty defined on the ssd. I have clone 4 partitions for the SSD with Macrium Reflect. Name SSD changes it's self for Windows 8 d: drive. He gets so my hopes upward this will work. IGO to start since the SSD and nothing happens, still boots the os from the HARD disk. So I say to myself, I'll just remove the drive HARD doing so he MUST start from the SDS. I remove the HARD drive and turn on the computer, gives me an error screen blue fat fat, says that my computer is missing an important element and that I should get my computer repaired.

    I don't know what to do. If I have to I will return to attempt #1 and just deal with the options Volume 2 and volume 7, but I'd really like to have rather 2nd OS gone so I can get my maximum storage out of it. Any help would be welcome. -Thank you

    Unfortunately, this has not worked for me. I did all your steps but when it asked me to restart my computer to complete the migration that has nothing happened. I tried twice with no success. However on the third attempt, I did something stupid on the accident. I ment to try to copy the OS on the SSD, but what I actually did was copy the empty SSD at the disk, formatting so the HARD drive completely. Initially I capotais, but then I realized that everything what was that hinder me before (these hidden partitions of lenovo) are now gone. So I just installed windows on the computer, manually installed drivers, and everything's fine and dandy.

    However, the only problem with that is I don't believe one key Recovery works more unless I can understand how to install it on the laptop.

    Thanks for your help, it worked very well in a unexpected way haha.

  • IdeaPad Y500 does not detect the camera

    Hello everyone!

    I had my Y500 for about 1.5 years and I can't use the camera more. The computer does not detect the camera and when I downloaded and installed the camera software the computer shows me "no approperiate driver to install! I tried to uninstall the camera driver and reinstall it again, but it's the same problem.

    I would appreciate a quick response

    The problem was with the camera and the camera cable. I sent my computer to
    Lenovo and they fixed.

  • RAM Kingston for Y500

    http://www.Kingston.com/datasheets/KHX16LS9P1K2_16.PDF

    Is Y500 supports PnP?

    to simplify things, comparing the 2 sticks of memory living of similar size, but one is a ddr3 1333 mhz, and the other is a 1600 mhz ddr3. both can contain commands to the same size, but with faster clock able to process more quickly speed commands. Some people want to ram overclocking so that you can get a faster treatment, which is where a good stick of ram will make sense. Aries will need good material to manage higher clock speeds or even a tension higher and, subsequently, higher operating temperatures. That's the quality expensive Rams comes it.

    in the case of the y500 and bios owner to lock the system memory clock speeds, there is little interest to get the RAM of high quality since they should work correctly as specified. you do not overclock simply because you can't.

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