does not connect USB hooked up again

BIG PROBLEM with my Photosmart Premium C310. Download and install updated software. Printer was working fine on the wireless network until my husband changed the network name. The printer sees the new name and says it is connected to the network. My iMac sees the printer as well, but when I actually try to print, I get an error message indicating that the printer is unavailable or not connected. I tried troubleshooting from all angles to continue networking wireless, does not. Finally, I gave and installed the USB plug, only now when I try to add the printer, my computer CAN see, it gives me the message "the software for this printer is currently unavailable. Please contact the printer manufacturer for the latest version of the software. "Needless to say that nothing works here. Any suggestions?

Hi blanehag,

I see that you are having some difficulty using your printer with your Mac now since the evolution of the wireless router, and even USB does not work because of missing software message.

To quickly correct the missing software message, leave the printer on and unplug the power cable and stop the Mac. Let the two devices turned off for about a minute then plug the printer power cable and turn on the Mac. At this point, you should now be able to add the printer.

As wireless issue, check your router for Hello compatibility

Not all wireless routers take load Hi or all features of Hello. Hello being the default method for the discovery of printers on a network, you must ensure that your wireless router supports Hello.

Tags: HP Printers

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