does not restore the system files after clean install

When I click on the HARD drive which has my backup file, it says that "windows could not find and backup sets on e:\.» Please selection elsewhere. "When I click on"Refresh"this disc shows up... again.  When I look at the contents of the disc there is a file named: N360_BACKUP, however it will not recognize it, so, not restore it.

Is there another way to restore my files? I was really counting on this form of backup, and if I can't restore it, I lost all my emails, email addresses, contacts and favorites for the past two years, no to the meniton photos, music, etc.

I have looked at similar positions here and tried the suggestions in them with no luck.

Hello Terryjoe,

Thank you for your message.  The N360_Backup referred to Norton 360.  We will be more than happy to help you to restore your data, please answer a few questions first well.  What version of Norton 360 backup/restore are you using?  Below are the steps for version 2:

1. go to the folder C:\Program Files\Norton 360\Engine\3.x.x.x, you will find a tool Arestore.exe (3.x.x.x allows 3.0.0.134 or 3.0.0.135 depending on your version)

2. navigate to the folder C:\Program Files\Norton 360\MUI\3.x.x.x\09\01, you will find an Arestore.loc file ((3.x.x.x allows 3.0.0.134 or 3.0.0.135 depending on your version)
   
3. copy Arestore.exe and Arestore.loc to the root directory where you saved the backup created using Norton 360 (the long file aside the N360_BACKUP) and run Arestore.exe.  It will look in the N360_BACKUP folder to your backup set.

In your case, you must copy Arestore.exe and Arestore.loc to the external hard drive where you have the file N360_BACKUP. Double-click on Arestore.exe, it will work and restore all your saved data.

If this does not work, go to the next series of steps...

4. If she fails to find your backup set, you must delete the corrupted catalog file.

To delete a catalog file corrupted, go to the N360_BACKUP folder.  There should be a folder with a long alphanumeric name, open that folder.  You can see a file named backup.@db.  It is the catalog file.  You must move this file in this directory (put on your desktop for added security).

5. Once backup.@db has been deleted, go back and try to run Arestore.exe from the root directory.

Note: This process may take some time.

http://community.Norton.com/Norton/board/message?board.ID=Norton_360&message.ID=14505

See you soon

Tags: Windows

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