Download creative cloud still not available after successful payment

Cannot download Adobe Premier after payment succeeded for 1 month. Where is the problem? Thank you

Hi Erick + trodly,.

Please make sure you use the same Adobe ID (email address) that you used to purchase the subscription.

See the link below:

Connect and disconnect activate Cloud Creative applications

See also,

Solve the common activation Adobe Creative Cloud (login) and questions (disconnect) disabling or error messages

Tags: Adobe

Similar Questions

  • Creative cloud is not available in my area

    Hi I have rrecieved a notification that creative cloud is not available in my area, what are my options? I want to download creative applications

    Hello

    Please see the list below: -.

    https://www.Adobe.com/content/dam/Adobe/en/products/creativecloud/CC/PDFs/CC-availability-matrix.PDF

  • Can someone explain to me why the creative cloud is not available in Puerto Rico?

    Last week, I tried to place a purchase order of accession for the creative cloud for my business, and, when contacting customer service, they told me the creative cloud is not available in Puerto Rico and they do not know the reason. Can someone please tell me what is so and, secondly, how do I access!

    Adobe resellers http://adobedealreg.force.com/PartnerSearch?lang=en

    -http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

  • Creative cloud is not available for Latin America

    someone can tell me why creative cloud is not available for Latin America and when will it be?

    Please see:

    FAQ: Is creative cloud available in my country?

  • My Adobe Creative cloud does not open after installation.

    I tried to fix it myself for a night. Installation of creative cloud will load and after that it's over, he asks anything open. If I try to click on the Adobe CC on my desktop, even as an administrator, it won't make any difference. Help, please! I need it for College. How can I make it work?

    EDIT: I tried to uninstall with add or remove programs, CCleaner and even the cleaning of Adobe tool. CCleaner and add or remove programs do nothing if I click on uninstall, and Adobe Cleaner said he has been uninstalled successfully, but still does nothing. It worked on my older laptop.

    Please check the help below document:

    Applications creative Cloud back in test mode after an update until 2015 for CC

  • Creative cloud does not work after update

    Hello world

    I've updated creative cloud yesterday. Now, the creative cloud does not-empty main screen... As the last stage attempted to delete all files in the OOBE folder. BUT:

    Cannot delete all files: Windows: [system drive]: \Users\ [username] \AppData\Local\Adobe\OOBE, because Windows does not - ANEdata.db, fylesyn.db and opm.db.. .are open creative cloud.

    But CC is closed - checked with the Windows Task Manager. PC is restarted twice.

    What was my mistake? How is it possible to reinstall creative cloud?

    Thanks in advance.

    Olga

    close your application office cc and, if necessary, use the Task Manager to end all process of cc.

    Delete these files.

    First, close your office cc application.

    then, rename the opm.db file by:

    Navigate to the OOBE folder.

    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE

    Mac OS: /users/folder/Library/Application Support / Adobe / OOBE

    and delete the file opm.db

    Finally, launch your cc desktop application.

    If this does not work: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Creative cloud was not enabled after payment?

    Hello

    I am a Subscriber for a long time thereafter and last week, I tried to reactivate my subscription that has been inactive for a few weeks, instead of using a credit card, I chose the manual renewal option, as it is available in my country (Brazil), it generated a Bill and I paid. But to this day account was not activated, I do not see the order on the purchase history, or anywhere else, but I still have the Bill (and the order number 10002678359). Help, please!

    If you don't know a phone number for your country, you must contact Adobe Support via chat for help with your problem of purchase.  They are not usually available through the end of the week.

    Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Creative cloud support (all creative cloud customer service problems)
    http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  • Creative cloud does not open after being installed

    I installed creative cloud and it do not open or not let me uninstall it. I had previously installed as well as a trial version of the PS but had to do a system restore. After that I went and deleted the folder that was there and reinstall and it doesn't let me do anything with it! Help, please!

    Hello

    Please, try the following steps:

    Kind regards

    Sheena

  • Office of creative cloud does not work after the installation of yosemite

    About 2 weeks after that I installed on my macbook pro 2013 yosemite I can't open the creative cloud Office. the logo is displayed for one second on the menu bar, then disappears again. Also the software CC I already installed (Indesign, Acrobat) seems to not work perfectly.

    I have already uninstalled and reinstalled the Manager of office with the same result. Now, I think about downgrading to the mavericks...

    Thanks for any help!

    SOLUTION. I had the same problem, after doing a cat from Adobe it came down to an app called Cooliris in Applications. Not sure yet what done.

    Deletion of it worked.

    Before that we went to the library-LaunchAgents, made a copy, call the old LaunchAgents and move these files.

    com.adobe.AAM.Updater - 1.0.plist and

    com.adobe.ARM.de23d1e3aa2d00ce38d73f10fcbdc8dcaaaf6be989610710a1ddda77.plist

    We did something with the LaunchDaemons as well, not sure, but it did not initially help. Just deleting coolers made

  • Creative cloud will not install after using the Apple Migration Assistant to transfer again Mac

    I used Migration Assistant to transfer applications to a new Mac. Creative cloud threw an error. I used uninstaller to remove the Creative app clouds, then downloaded the new version of the Adobe site. When you try to install, the installer of creative cloud crashes before installation.

    I then launched an application, he said I need to save it. So I logged into my account, turned off all previous installations on other Macs. My apps work now. However, I still cannot install creative cloud desktop application (same behavior takes place).

    I use the latest version of Yosemite on a Mac PowerBook.

    Try

    Click on Finder and then hold down command + SHIFT + G keys on your keyboard

    It will open to go to the window of the folder, type exactly ~/Library and click Go

    Then open Application Support > Adobe files

    Files Recycle Bin AAMUpdater and OOBE.

    Click on finder and press command + SHIFT + G keys on your keyboard.

    This time, type / library and click on Go.

    Be sure to remove ~ symbol.

    Then open Application Support > Adobe files.

    Basket AAMUpdater, Adobe Application manager, records OOBE.

    Go to the Finder / Applications / Utilities

    Trash Adobe Creative Cloud and Adobe Application Manager files

    Cleanup tool download and run CC below link

    e http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

    Accept the license agreement and click Adobe Application Manager

    Click then on clean selected

    Re install Creative Cloud application and check

  • Incredible: The reunion island is part of the France but creative cloud is not available in my country! ???

    He tried to purchase a license for Flash and if the above message.

    Looks like a bad joke... is possible to fix this?

    Thank you all.

    To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Creative cloud support (all creative cloud customer service problems)
    http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  • Creative cloud is not available in my country? Help please

    Hi, I have had Photoshop and Lightroom since I can remember.  I live in Puerto Rico and United States Territory.I was trying to reach CC using the promotion of Flickr and was unable to do so, because I had this message is not available in my country.  I bought the latest version of LR and bought all versions of PS up to CS5.  I am so frustrated trying to buy through the promtion Flickr that I decided to buy everything through my account or the software.  I get this message even!  I tried to change my country in Latin America, USA.  The same problem.  I want to get the plan of photography in English, which is what I have installed.  Help!

    Thank you

    Gloria

    Hello Gloria,.

    Have you tried to make a new ID for yourself? I had a discussion with Beverley in this regard.

    Please let us know if you can create a new ID with United States as country and Puerto Rico in the region and then place an order.

    Concerning

    Stéphane

  • Creative cloud is not available in my area. No there is no way for me to become a Subscriber? :(

    I live in Iceland, and CC is not available here. It is a very small country, so I don't know if it will ever be available lol. Is there a way for me to become a Subscriber?

    I'm sorry, re sellers decide on the price they sell the product for.  Adobe has no control over it.

    If the licenses are intended for the company in Iceland, you need to register using an Adobe ID associated with your country of use.

    Concerning

    Baudier

  • Creative cloud does not start after update

    I installed upgrading CC this morning and now the program won't open. I uninstalled and reinstalled CC nothing helps. I'm running a PC with Windows 8 and had no problems before this update.

    I uninstalled using the Adobe Creative Cloud cleaning tool because the installed uninstall CC program continued to crash. Once the CC has been deleted I rebooted and reinstalled the app and now it works fine.

  • Country has moved. Creative cloud does not work after payment.

    So I recently moved to the United States and had a representative guide me through the process of setting up my account again because it was not possible to change the billing country. I am charged for cc student, but now I am unable to access any software due to the expired subscription.

    Please sign out and sign back to CC desktop application.

    Connect and disconnect activate Cloud Creative applications

    Hope this will help you.

    Kind regards

    Hervé Khare

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