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• currently still have PP CS5.5 & want to install on another office, understand that I can only use one at a time. don't have a CD, can I get information from the current installation and a link to download PP CS5.5?

  currently still have PP CS5.5 & want to install on another office, understand that I can only use one at a time. don't have a CD, can I get information from the current installation and a link to download PP CS5.5?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Find your http://helpx.adobe.com/x-productkb/global/find-serial-number.html serial No.

• I have been hacked and you will have to reset my PC to factory setting and reinstall everything.  To get my Adobe Lightroom rear 6 where she was re - download the software and then Exchange with my current backup catalog catalog.  Will this work?  I have

  I have been hacked and you will have to reset my PC to factory setting and reinstall everything.  To get my Adobe Lightroom rear 6 where she was re - download the software and then Exchange with my current backup catalog catalog.  Will this work?  -What I else I need / have to do?

  Yep, it shud work.

  https://helpx.Adobe.com/Lightroom/help/import-photos-various-sources.html

  Restore a backup catalog

  • Choose file > open catalog.

  • Navigate to the location of your backup catalog file.

  • Select the backup the .lrcat file and click Open.

  • (Optional) Copy the catalog to the location of the original catalogue to replace.

• Using my current ID and password I can connect to Adobe. When I try to download the upgrade to Flash Player they ask for ID and password. When I put in my class, it is rejected. What causes this and how can I fix it?

  Using my current ID and password I can connect to Adobe. When I try to download the upgrade to Flash Player they ask for my ID and password. When I insert my current ID and password, it is rejected. How can I fix this problem? Is it a bad sign in a former ID, and/or an old password associated with Flash Player?

  The password is provided by the operating system and is designed to protect you from accidentally install software.  You will get this prompt for any installation outside the context of the App Store.

  If you do not need to enter a user name or password when you start your computer, you can probably just leave the password field empty when recognizing this prompt.

• My documents and downloads are coded, and now the HP Support Assistant has stopped working

  First my 'docs' have been encrypted, now my downloads are encrypted and the "Support HP sat down. ' 'stopped working', when I try to open it, it is"encrypted", the '

  Recovery Manager"is also encrypted. Message is: 'looking', but do not get a reply box to tell me what the problem is.  Now I'm so frustrated!

  Help, please!

  Carolyn

  Hi Carolyn,

  1. what operating system is installed on your computer?

  2. have you made any recent hardware or exchange of software on your computer before the show?

  3. you receive an error code or message?

  4. what exactly happens when you try to open my documents and file downloads?

  5. have you well any type of encryption, or if you are aware of what it is done on your computer?

  What version of the operating system Windows am I running? :

  http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

  Please follow the steps and the link:

  Method 1:

  Decryption of a file:

  1. Right click on the file you want to decrypt, and then click Properties.
  2. Click Advanced.
  3. Click to uncheck the checkbox encrypt content to secure data to decrypt the data.
  4. Click OK to close the Advanced attributes dialog.
  5. Click OK to close the Properties dialog box.
  6. If the folder contains files that it contains, the confirm attribute changes dialog box appears. You can choose to decrypt only the folder. But it will decrypt all the files currently contained in the file.

     If you want to decrypt the contents of this folder, click apply changes to this folder, subfolders and files, and click OK , then check the issue.

  If you are still having the same problem, follow the next method.

  Method 2:

  I suggest to start your computer in safe mode with network and run Microsoft Safety Scanner because it might be an unwanted virus.

  Step 1:

  Start your computer in safe mode with network and check the number: http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

  Step 2:

  Scan your computer by using the Microsoft Security Scanner by clicking Download now:

  http://www.microsoftsafetyscanner.com/

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  I hope this helps.

• The referenced account is currently locked and cannot be logged on to. How to unlock it?

  This is the error I get when I enter the correct password also. I have Windows VISTA and I have a set a local policy for the account lockout threshold. My friend wanted to break my password without knowing it. It is not a domain account. Mine is an independent home PC. There is a single account that is my account. I tried in safe mode (even with the command line too), but even then I get the login screen & tell me to enter the password. If I enter the password, it says "the referenced account is currently locked and cannot be saved in. There is no fingerprint reader in mine either. So how I now access my account & see my Office I couldn't since 4 days now! Suggestions, please WELCOME!

  Next time consider that to have a friend who does not really know what there mess in this connection with your computer isn't a good thing. Nor is defining an account lockout policy without knowing what you do or creating an additional administrative account so hot either.

  The faster and easier to solve this problem is to enable (disabled by default) built-in Administrator account and set a null (blank) password. Allowing this account will put an icon for it on the logon screen so that you can then you connect, make an emergency administrator account (call it something like 'CompAdmin' or 'Tech' or other), change the passwords of other accounts, etc.. When you are finished, log on the built-in Administrator and in the "CompAdmin" account and disable the administrator built-in again if you want this additional security (recommended). Leave the account "CompAdmin" rise and future emergency situations given that the account for your daily work must be a Standard account. See the end of this post for general information on configuring user accounts in Vista.

  http://home.eunet.no/~pnordahl/ntpasswd/

  Download CD (.iso) image and burn as an image, not as data. You will need a third party burning software. Then boot with the CD that you created and follow the directions.

  Once all of your changes, on the account of CompAdmin disable the administrator account integrated yet for security reasons:

  Start Orb > Search box > type: cmd
  When cmd appears in the above results, right-click and choose "Run as Administrator" [OK]. Now, you will get the command prompt. At the command prompt, type:

  NET user administrator / active: No. [Enter]

  General information of user accounts *.

  You absolutely don't want to have only one user account. As XP and all the other modern operating systems, Vista is an OS multi-user with system built-in accounts such as administrator, by default, all users and guest. These accounts should be left alone because they are part of the structure of the operating system.

  In particular, you do not want one account user with administrative privileges on Vista because the administrator account integrated (normally only used in emergencies) is disabled by default. If you use as an administrator for your daily work, and this account is corrupt, things will be difficult. It is not impossible to activate the built-in administrator to rescue things, but it will take third-party tools and work outside the operating system.

  The user account that is for your daily work must be a Standard user, with the extra administrative user (call it something like 'CompAdmin' or 'Tech' or similar) only it for elevation purposes. After you have created "CompAdmin", connect to it and change your normal user account Standard. Then log on to your regular account.

  If you want to go directly to the desktop and ignore the Welcome screen with the icons of the user accounts, you can do this:

  Start Orb > Search box > type: netplwiz [Enter]
  Click continue (or provide an administrator password) when you are prompted by UAC

  Uncheck "users must enter a user name and password to use this computer". Select a user account to connect automatically by clicking on the account you want to highlight and press OK. Enter the password for this user account (when it exists) when you are prompted. Leave blank if there is no password (null).
  ***

  Doing this requires a certain level of computer skills. You know better and if taking the machine to a competent local computer tech (not a type of BigComputerStore/GeekSquad place) is the best course of action.
  MS - MVP - Elephant Boy computers - don't panic!

• Internet Explorer says that hpqsrmon stopped working properly.went to download the update and a warning that this file type can potentially harm my computer... Please advise what I need to do

  Solutions and problem reports is saying that hpqsrmon has stopped working properly... I went to download the update and received a warning that this file can potentially harm my computer... Please advise should I run this update...

  If you get the warning on the download of an update of HP and IE tries to run the file, as long as you get the file directly from HP, it should be safe to run this file.

  According to this link, hpqsrmon is part of the HP PhotoSmart. You can also try to go to the HP support site, the model of your HP to input product, then download the latest drivers associated with your version of Windows.

  Once you do this there is a chance that the error will disappear, as the current version may be affected by a bug that has since been fixed by HP in their software.

• If I Upgrade to windows 10 will be my background stay screen with the current image and the current files?

  I have Windows 7 Home Premium now and don't want to not lose my word as AbiWord documents and don't want to lose my photos that I've currently saved on my computer and also do want to not lose the image background current I and also use ITunes 9 for my music and don't want any version of ITunes later than Version 9. If the upgrade to Windows 10 I will all the same stay without disappearing?

  Hey SalBlandino,

  The upgrade to Windows 7 or later will preserve my personal files, applications, and settings?

  Yes, the upgrade to Windows 7 or a later version will preserve your personal files (documents, music, pictures, videos, downloads, Favorites, contacts, etc., applications (IE.) Microsoft Office, Adobe applications etc), games and settings (ie. passwords, dictionary, the application settings).

  No software should be removed from your computer when you upgrade to Windows 10.

  However, it is advisable to back up your data before upgrading.

  Do not answer to any question. Kindly mark as an answer if I solve any query

• I have Microsoft Office Home and Student 2010, I just downloaded Access 2010 and it still doesn't work. Any advice?

  I currently have Microsoft Office Home and Student 2010.  My Professional trial ended and I just downloaded Access 2010 and it won't work.  Any suggestions?

  Microsoft Home and Student includes no access.

  Did you buy access?

  If you want access, you will need to purchase a license for this.

  http://www.microsoftstore.com/store/msstore/en_US/pd/productID.232182600?WT.term=buy+ms+access&WT.mc_id=pointitsem_Microsoft+US_bing_5+-+Access&WT.medium=cpc&WT.campaign=5+-+Access&WT.srch=1&WT.content=LdLUXDqc&WT.source=bing&cshift_ck=ef3a5c20-92cd-489b-8d90-89a4045e4395csLdLUXDqc

• By opting for the local account affects the current files and other documents are store in the pc.

  I have windows 8 is installed in my desktop pc

  I want to move my account to GO to THE LOCAL because of user setting I m tried to synchronize my app Mail for new emails and other stuff his watch still unavailable then, opting for the account local affect current files and other documents are stored in the pc at this moment before I spend.

  Hello

  Passage of the account Microsoft local account will not affect your personal documents saved on the computer.

  Reference: http://support.microsoft.com/kb/2782145

  It would be useful that you could provide more information on the problem faced with synchronization.

  -What is the exact error you get when synchronization Mail app and other apps?

  -Do you use all parameters of proxy to access the internet?

  -Remember to make changes before the show?

  -What anti-virus software is installed on the computer?

  If you encounter the problem of synchronization with all applications, then I ran the http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab Apps store

  Navigate through the steps mentioned in http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

  Check if you have any proxy enabled. If so, then delete it.

  a. open Internet Explorer.

  b. click on tools and select Internet Options.

  c. click on connections.

  d. click on LAN settings.

  e. remove the check mark next to proxy server.

  f. click OK and check if you are able to synchronize emails.

  If none of the steps work, try to remove the account from the messaging application and add it again and check.

  Go through http://windows.microsoft.com/en-IN/windows-8/mail-app-faq

  Hope this information is useful. Let us know if you have any questions.

• What should I download lightroom 5 and pay for it, if I already have lightroom 4? [was: upgrade]

  What should I download lightroom 5 and pay for it, if I already have lightroom 4?

  Yes. 5 Lightroom is a paid upgrade.

  Adobe sells more than version 5. Lightroom 6 is the current version and is also a paid upgrade.

• I had downloaded CC Photoshop and Lightroom, but then my computer crashed and when it has been repaired I no longer have Photoshop-, but have Liughtroom 5.7

  I've subscribed and downloaded CC Photoshop and Lightroom

  But my computer crashed and it has since been repaired - is no longer have Photoshop CC.

  How do I re-download it under my current account?

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• How to download resources HTML and PDF files?

  How to download resources HTML and PDF files?

  We have currently no help for download of the resources shared via the user interface.

  Neil

• Want to use my current logo and apply it to the images of clothing: is it possible with elements?

  I want a tool that will allow me to use my current logo and apply it to the images of clothing. Elements will be able to accomplish this task. I'm not a pro and you are looking for the best product from Adobe, these simple tasks.

  any suggestions will be very useful... Thank you

  You should be able to do this in Photoshop Elements.

  The drill is to isolate the logo in the background, and then copy/paste for the clothing.

  Suggest you download the free trial 30 days of PSE13 which is a fully functional program.

  Here are some prepared before:

  How can I add a logo to my photos?

• I downloaded Safari 10 and now every page that uses Java asks me to activate or not. How to avoid this new feature? I have problems to access my bank account.

  I downloaded Safari 10 and now every page that uses Java asks me to activate or not. How to avoid this new feature? I have problems to access my bank account.

  I think they mean JavaScript.

  In your Safari menu bar, click Safari > Preferences and then select the Security tab, and then select: Enable JavaScript