Download on the applications screen error

Cloud creation seems to have uploaded fine, but screen applications poster with a download error exclamation point in a gray triangle. Below, "download error. Please contact customer support. "Below, a link to download Creative cloud, although home tabs, assets, inventory and community seem to be running and live.

It is on a Mac 10.10.5.

I took action:

Tried to download InDesign trial of http://www.adobe.com/products/indesign.html

Downloaded Adobe Creative Cloud. As I mentioned above, the other tabs and more applications seem to work correctly.

When the applications tab would not work, I uninstalled creative Cloud by using the uninstall program supplied with the installation program. Connected even install page InDesign, same results.

Yet once uninstalled, I tried Photoshop trial Installer. Same results.

Uninstalled again, rebooted, tried Mac InDesign. Same results.

Uninstalled again, rebooted, tried Mac Photoshop. Same results.

Ran troubleshooting guides to download error or update of Adobe Creative cloud applications, could not find specific answers.

Help?

SUCCESS! I went to my file and found several Creative Cloud Files of all records of my installs. I deleted everything since, empty the trash, then redownloaded the installer of creative cloud. I was able to see the good Apps screen and my InDesign download now.

Tags: Adobe

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    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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    Start Windows normally

    When I choose "Start Windows normally", a blue screen appears with an error message and disappears quickly, leading me to restart my Vista again. However, when I select Launch Startup Repair tool, it takes a while and after a bit, it ask if I want to send the error to microsoft (recommended) and I choose Yes, and it takes a little more time to look for a solution. Finally, a list of appropriate actions appear;

    Startup Repair; I tried this 8 times now, and he cannot find a solution, leading me to reboot once more.
    System restore; I tried ALL the dates of the restoration, and none of them worked. I got an error saying: it cannot restore.
    Restore the computer; 1. I don't have a backup drive (it's a shame, I know) and 2. I don't want back up and lose all my files.
    Windows Memory Diagnostic tools; I checked all hardware error, and none have been found.
    Command prompt; I don't know what to do with it.

    If someone can PLEASE help me, I would be VERY grateful. I have very old memories and photos on this computer and I don't want to lose these. I am begging for someone to help me, and my last priority would be to forget all these photos and files and move: (.) Oh and I tried running safe mode, by pressing F8 while the computer restarts and I've highlighted Mode safe mode with networking, but it gives a quick overview of a blue screen just and hangs on reboot. Please help me on the procedure to follow for the good of my IMPORTANT files and memories.

    Thank you, in advance.

    Hi AffanX,

    Method 1: Try to disable automatic reboot in the menu start-up advanced options, and then try to capture the blue screen error message, see the link below:

    Advanced-Startup-options-including-safe-mode

    http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode 

    Method 2: Disconnect all external devices (printers, scanner, USB (universal serial bus) readers, etc...)  Except the keyboard and mouse and then start.

    If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue.  Then get any drivers\software update for the device.

    After disconnecting all external devices, run the Startup Repair

    Windows Vista or Windows 7 unbootable and the Startup Repair tool does not resolve the problem
    http://support.Microsoft.com/kb/934540

    You can see the steps below for more information

    Resolve stop (blue screen) error in Windows 7

    http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

    (Article above applies to Windows Vista)

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