Downloaded the DC Pro free trial version and keep getting the following error: Acrobat installer encountered an unexpected failure.

adobedc.JPG

Hi elainer24980784,

Could you please let me know what is the operating system running on your system?

Please check the system requirements compatibility | Adobe Acrobat Pro DC, Acrobat Standard DC.

Also before installing Acrobat uninstall all versions of acrobat or reader of the system.

Windows platform, run this tool to cleanup from the mentioned link:Download Adobe Reader and Acrobat tool - Adobe Labs

Restart the computer, and then install acrobat DC since this mentioned link:https://helpx.adobe.com/acrobat/kb/download-install-trial.html

Please let us know if this solves your problem.

Concerning

Sarojini

Tags: Acrobat

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