Draw in Illustrator CC file send

I work on draw draw (3.2.1) and want to send a file from my iPad Pro to my Mac Desk under Illustrator CC (that I just got a license for).  I have my creative cloud plans to open under the same username (email) and password on my Mac and my iPad.  I click on the button "Send to Illustrator CC" on my iPad (within the app to draw).  I get a turning circle that it sends, and the circle stops after a few seconds - date at which I get a message on my office iMac that says:
Send to desktop

Could not open the file.

Try again later.

I tried to restart and record on my Mac and iPad and re-login to my CC account on both machines.  Still get the same message on my desktop computer.

I am wanting to edit the files that I made using draw lots on my iPad on my desktop computer running Illustrator CC.

I'm totally new to creative cloud.  Wish I could make it work.

Dan Y

Hi Sue,

My College IT can be slow (or my question was simply low priority, given this is the final time), but HE has managed to get the updated Illustrator to level.  As for me, it works.  Which means I can get my drawings with draw of the Cloud in Illustrator.  However, I always get the message "Unable to open file '.  Now for the first time is see the selection "Créations Mobile."  This is how I can now get my work in Illustrator.  Perhaps, my problem is that I work with the iPadPro.  I noticed in the 'Presets' there is no preset for the iPadPro.

In any case, I can get what I need, though not as cool as have just "appear" in Illustrator when I send it to my iPad.

Thank you!

Tags: Adobe Draw

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