Driver does not load correctly

Some time previously, I've updated my HP Officejet 6480 all in one software and since then, the drivers do not load correctly.  Whenever I start my computer I get an error while loading programs are.  It is said that a driver has not loaded correctly.  I am running Windows 7 home.  It may have started when I upgraded to Windows 7, 64-bit XP and loaded the new software from the HP website.  I don't remember exactly.  Today I tried to send a fax from the solution Center and found that the "Send a fax" button is irrelevant.  Since I am able to send faxes from the buttons on the front panel on the printrer, I guess that the driver does not properly is the fax driver.  All other functions work.  I uninstalled the software from the control panel in Windows 7 and downloaded and reinstalled the software several times without success to resolve this problem.  Any ideas how I can fix this problem?  Thank you.

Hi Dave46a,

Welcome to the HP Forums!

I see that you have trouble to install your HP Officejet 6480 to your Windows 7 PC.

I would try the following:

1.) use Microsoft Fix It to uninstall the software. Select Windows, click on install or upgrade software or hardware, click on install or remove programs, and then click Run now next to correct problems that programs cannot be installed or uninstalled. (Use this to remove the printing software).

2.) try using the printer HP install wizard for Windows for the re - install.

(3.) to run the HP print and Scan Doctor to see if other errors occur.

Hope this helps and have a nice day.

Tags: HP Printers

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