driver DVD update and there but does not work

My HP laptop DVD player does not work properly. When I try to update the driver, it does state that it is updated and currently, but it will not allow the DVD player function. When I check the peripheral material, it gives an error CODE 19.  It says that the drivers do not work properly.  I tried to allow the installation of HP Assistant driver and everything imaginable but nothing helps.

It ends up being a higher filter problem in the registry to have two software for DVD.  It's corrected now.

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