Driver problem with prolific USB-to-Serial and Windows 7 connector

I'm trying to connect a UPS to PowerPanel to my new ACER computer with 64-bit Windows 7 via a prolific USB-serial connector software. The convenience store says he has a driver problem the convenience store is unable to correct. However, messages also said that my driver is up to date and the device working properly. I have installed, uninstalled and tried to fix several different drivers, run the troubleshooter, etc.. I tried to run the stand-alone Windows Installer, but it says "not compatible with your computer." Help! Is there anything else I can try?

Hi Mary,

Until solve us the problem we need more information on the issue.

·        What is the exact error message that you receive when you connect theprolific USB-serial connector to your computer?

·         Could you plug the connector on the computer as soon as possible without any problem?

·         What is the model number of the connector?

·         The ups and the computer manufacturer and what is the model number?

·         Who is the stand-alone Windows Installer you tried to install?

 

 

You can first check if the USB connector to prolific series model if its compatible with windows 7 Access the link below to check the compatibility with Windows 7.

http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

You can also contact themanufacturer prolific USB-serial connector and check if the device is compatible with Windows 7 and if you need to install any other drivers to get the device to work.

 

 

Post back with the required information.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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