DRM with Overdrive Media Console error message

I have a HP pavilion dv5230ca laptop, under XP (SP3) with Wi - Fi and purchased in August 2006.  I would like to listen to audio books through our online library.  To do this, I downloaded the Overdrive Media Console application that is required.  When I perform the Windows Media Player Security Upgrade, which is required before any audio books can be downloaded on my computer, I get an error message: "this is a problem to retrieve the identification of digital rights management machine.  Contact Microsoft technical support.  When I go on the Microsoft site, it says if it is a software problem and the computer was purchased with the software already installed, and then contact the manufacturer (HP).  Before talking to someone at HP, I checked in your forum, but there seems to be no reference to my specific problem.

The only info I can add is that this laptop had an accident in 2007 and we took it to a professional to be restored.  Everything went well with it, except for this problem.  (I can't tell if this problem would have occurred before the accident that I tried to access the audio books so far).

I'd appreciate any help you can provide. Thank you

I found a solution to my problem.  I find the DRM folder on my computer (it is a hidden file, so first go to windows Explorer, tools, folder, view tab options, is selected * Show hidden files *, deselected * Hide protected operating system files).  Then to C/documents and settings / all users, and there it was.  Renamed * DRM.old* then through the procedure to update the Windows Media Player Security Update in the Overdrive Media Console software and update was successful and was able to download audio books immediately.  I hope this helps others.

Tags: Notebooks

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