Drop-down menus does not open. Click right box will not appear.


Yesterday, I was working on the Wix site. I noticed that when I tried to do a right click to copy and paste text box never showed up. I realized then, on other sites, in the drop down menus would not open (as the ones where you select your State, etc.). I can't turn on the bar menu at the top of Firefox with the ALT key, but when I click Tools or anything else, the box does not fall down. Same thing for my bookmarks and menu of frequently used buttons. My right click works fine when I'm not online. I really like to use Firefox and hope that there is a better solution than to switch to a different browser. I use Firefox at work and it's there.

Please let me know if you need more information.

Try Firefox Safe mode to see if the problem goes away. Firefox Safe mode is a troubleshooting mode that disables certain parameters, disables most Add-ons (extensions and themes).

If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • In Firefox 29,0 and above, click on the menu button

    click Help

    then select restart with disabled modules.

  • In previous versions of Firefox, click on the Firefox button in the upper left of the Firefox window and click help (or click on help in the Menu bar, if you do not have a Firefox button) and click on restart with disabled modules.

If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
  • On Mac: Hold the option key during the startup of Firefox.
  • On Linux: Exit Firefox, go to your Terminal and run firefox-safe-mode
    (you may need to specify the installation path of Firefox for example/usr/lib/firefox)

When the Firefox Safe Mode window appears, select "start mode safe."

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

Tags: Firefox

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