DST short: failure

Name of product: notebook PC HP ENVY m6

Operating system: Windows 8

DST short: failure

Failure ID: RGAL0W-6R8732-XD7WXG - 60S 003

Product ID: E6B33EA #ACB

Do I need to replace the hard drive?

I appreciate any help you can provide.

Yes, I'm sorry, but the hard drive needs to be replaced if you continue to use the laptop. Let us know the country where the order will be shipped, and we can help you find a player and a transfer or reinstall the software on it. This also gives you the opportunity to move on to something more fast as an SSD.

Tags: Notebooks

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    Welcome to the HP Forums!

    This is a great site to find answers and information!

    You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

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    To locate the documentation to help you once, I need to know which operating system, you're running.  Should you want information, please reply back with your operating system.

    Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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