Duplicate voice messages - every Minute

4.1.1 the unit

Exchange 2003 out of area

We just had a power outage, so Exchange was down, but remained until the unit. All voice messages were stored in the UMR. We are up now, but I have a user who gets the same e-mail duplicated each minute. I had to create an Outlook rule to make it automatically deletes, but have you seen this? Any suggestions what I should do?

Thanks in advance.

Hi Stu-

I could check in the UMR server folder for the file Failed unit and see if the file is still there. The default location is c:, commserver, UnityMTA, Failed. When the unit is in mode UMR voice messages are stored here and automatically transferred to Exchange when the Exchange Server becomes operational. Although rare, messages can get abandoned here if the alias of account/is deleted in the meantime, or maybe in your case, you're stuck there. Usually a start/stop of the service AvUMRSychSvr the round is played.

Ginger

Tags: Cisco Support

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