During the scan, I get this error "'there are no installed TWAIN compatible device." Please install one and try again. »

Original title: scanner problem

I get this error - "there are no installed TWAIN compatible device. Please install one and try again. "- When I try to scan a document using the utility Windows 7 Scan (hppscan7.exe) and a printer HP Color laserjet CM1312nfi. I tried to reinstall the printer driver and software.  I have a laptop HP G71-340US running under WIndows 7 64-bit.  Service Pack 1 is installed, and all windows updates are up-to-date.  I hope that someone out there has a solution for me!

Hello

Have you made changes on the computer before this problem?

I would suggest trying the following methods and check if it helps.

Method 1:

Run the troubleshooter of material and check if that helps.

Open utility troubleshooting hardware and devices:

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2:

Temporarily disable the security software and check if it helps.

Disable security software: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Warning: If you need to temporarily disable the security software, you should reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3:

Run the HP scan Diagnostic Utility and check if it helps.

HP scan Diagnostic Utility:

http://h10025.www1.HP.com/ewfrf/wc/document?CC=UK&DLC=en&docName=c02114802&LC=en&product=3418707

Hope the information is useful.

Tags: Windows

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