During the video copy for editing area, the video was not exemplary.

Hello from Adobe,

My name is Chen, I work as a support at gluing in Israel (call: Seminar Hakibbutzim).

Our computers contains the package Adobe CC 2014 with OS Windows 8.1.

We have a problem with video editing on Adobe Premiere Version 8.2.0 (65) specified build.

When we try to copy some track to edit video, it only shows the part of the track audio and not the full video (audio and video).

In some of our computers, the problem does not exist and that they are working correctly when we try to copy the track.

But there are several computers that they had this problem (all computers are identified with the same operating system and the hardware and software).

For example, it is the real situation:

1.PNG

The problem is the following:

2.PNG

Please contact us at the e-mail address: [email protected]

Please, help us in this regard.

Kind regards

Chen.

You will need to patch the track source:

Tags: Premiere

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