Dv5000 troubleshooting

I have an old laptop DV5000 since mid-2006 who worked at random and I'm trying to circumvent the problem. I'll try and keep this short ish since I could go into great detail about every little thing, but will try and cover the main things first and let support fine tune from there.

At one point, I left my father use it as a PC at home but it was left closed and had a monitor/keyboard/mouse all wired. He was left on 24/7 im not sure for how long and whether froze one day or we close to disappear for a few days, and when the questions return began. Anyway once he had a problem, always there for the start.

Basically it would not suddenly turn a day in front of a black screen after trying different times and ways, I finally managed to do start a few times, most of them he would freeze during loading of windows, once connected, or a few minutes in the office etc. I had a pretty long time to shoot the files I wanted out of it. It was a few years ago.

I did research at random times on any bugs and one day decided to try to make it work again. Same issues happen it does not start either, it starts and crashes, or most of the time it actually starts to something, but it will eventually just kill all black screen and still have the keyboard lights on and fans running I think. When I started trying to reinstall the ram, he seems to have better results (always removed power and battery by). At any given time, I could make it work for a few days, if it crashed / have frozen or had problems, the only way to start again would be to reinsert the RAM, I think that I ended up swapping the sticks the same slots.

He worked for the most part, but I think that whenever I made a full stop, he would go back to stubborn and does not until I reinstalled the memory, sometimes it required also me to reinstall the HARD drive, or that the extra step was sufficient to get it working again. Either way I remember it never works well for some time, normal shutdown and restart sometime later and be 100% for this period. At best, I could remove a reboot and it worked sometimes, but I don't think that a complete stop never again come online without messing around with memory.

I remember to test antivirus, software spies, maleware, etc and come clean, I also did a test disc HARD BIOS, the short test passed, and I think that the long test claimed be like 100 minutes after 180minutes and he says another 50 or 60%, I thought that it froze and it cancelled. I read somewhere that the BIOS should have a test of memory too, but I didn't. It doesn't have a tab diagnosis, just a tool of those who took the test only HARD drive. I have not tried memtest86 or whatever it is to test the memory, which I think is the main problem or maybe a power outlet.

Also only once out of many many restarts and attempts to tinker with him I said black screen

"Windows was not start because the following file is missing or damaged:

\WINDOWS\system32\config\SYSTEM

You can try to repair this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' in the first screen to start repair. »

I could take a picture with my phone and have it always, I never do a repair, I don't remember if a reinstallation of the HARD drive fixed or what, but of course eventually fine bootted. Once again it happened only once. He may have got a BSOD every now and then too, but I don't remember for sure. Most of the time, it was the random failure and no chance to easily make it work again immediately.

Finally, it seems does not not even with memory or HDD relocation. Same case it would rise to a black screen or a lock at various points. I then put away for a while yet.

Today I pulled it back to try again. This time, I left only 1 stick of RAM in (I don't remember if I tried this before or not) and the battery, also left its functional summer for me well outside the door, but very slow. Also, I decided to try some tools and takes screenshots of the info. I did Crystaldiskinfo to see if the HARD drive was ok and I don't know how to read all the lines, but he said not good and I can post the screenshot if there is a way to download here. I also got to test the temperature of the cpu Core Temp and it was 45 c idle and as 61C full or almost full load according to Core Temp. These are not cool by any means, but I know always felt deep down so maybe its normal for laptop computers of this time or this one, I know it's a safe area at least hot on the first day.

That everything is recommended to test and fix the problem since I know he won't only to work 100% all of a sudden.

(1) can weigh us the battery as a problem or should I continue to keep only to limit variables?

(2) should I try with the other stick of memory RAM in the same location as the one currently to see if its only 1 stick or try this running stick in the slot 2 to test the slot machine random?

(3) I have try running Memtest86 or another program like this? (I have never ran before would have to read) Memory or the plug is always my main guess as a failure.

(4) the chances whether the HARD drive?

(5) what other info I can provide to make it easier for you?

Thanks for your help.

Hey @MrtBahgs ,

Welcome to the HP Forums!

Looks like you have some teething problems. I am tempted to believe that you are dealing with a memory or a HARD drive problem, as you have already said.

With regard to your first questions of the post:

(1) we can exclude only the battery if you are able to use the same laptop with the battery and not on current alternative.
(2) try all possible combinations of RAM and DIMM slot. Check the differences in performance and priming. (No boot is not a real word... but it should be!)
(3) Yes. Run Memtest86 with the two cards.
(4) check the HARD drive like this: start Notepad in safe mode with command prompt. In the command prompt, type the following command - chkdsk /f c: - this check the HARD drive FYI corrupted or bad sectors and try to fix them. Repair requires the drive is locked and may ask you to reboot, so it can properly repair. If this is the case, do.
(5) you gave me a lot of information and I salute you for that. When you use a support forum, there is no such thing as too much information. Always better to have and not need, need and did not.

You can also try to save your info on an EHD, or by plugging the HARD drive into a desktop PC (adapter cables are required). The best way to backup is to copy the contents of the folder C:\Users (or whatever it is another important). Once you have backed up your important files to reinstall the HARD drive in the laptop (if you moved it to a PC) and perform a full system recovery.

Let me know if it works for you!

Tags: Notebooks

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