DV6-6c15nr, "the system recovery media does not support this computer."

Hi all. I'm trying to reformat my laptop (dv6-6c15nr), but when I try to reformat to f11the recovery manager f, all options are such that the system restore and restore to factory is grayed out. The next thing I tried was a set of recovery disks. When I used the recovery disks, it showed the message "this computer does not support the system recovery media. You are not able to restore the system with the media. 0110 A601UA #ABA - A1U60AV. Why can I not reformat my laptop... I remember that I was able to reformat until I sent offshore to get the hard drive and the radiator replaced by hp year last April. Now I can't get to... that this has to do with anything? someone please help...

I also tried without the bios downgrade F.19 REV: a. which do not help either.

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It seems that the motherboard may have been changed and the information system (tattoo) has not been updated to match that of your computer. While I can't fix this for you, I can suggest some possible solutions and I work to spare;

(1) you can contact HP Customer Support and ask that they correct the problem.

(2) attempt to control that recovery discs for the model of the motherboard is currently labeled as.

(3) If you can still read the Windows product key of 25 characters on the Microsoft COA affixed on the computer, you can install Windows 7 using this key. Please see "how to install Windows 7 without the disc" to get instructions on how to download Windows 7 SP1, create the installation media and install Windows 7 SP1 using the 25-digit key from the COA Microsoft on your computer.

If you have any other questions, feel free to ask.

 

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